Aon achieves increased agility through
scalable, secure, end-to-end process automation
LONDON, Oct. 10, 2023 /PRNewswire/ -- Appian
(Nasdaq: APPN) today announced that Aon (NYSE: AON), a leading
global professional services firm, digitised and automated its
reinsurance claims process using The Appian Platform.
Starting in 2018, Aon's Reinsurance Solutions initiated an
operational transformation program, making adjustments to daily
roles and responsibilities for Aon's staff worldwide and
introducing new business processes and corresponding changes to
critical business applications. Leveraging the 8-week Appian
Guarantee, Aon deployed a new claims workflow application to
support the transformation, enabling colleagues to shift their
focus to client advocacy and enhanced service delivery.
"We were facing a complex business problem and wanted to change
our operating model by centralising more transaction processes.
However, traditional development methods lacked the capacity and
time required for this transformation," said Bob Olson, Chief Information Officer,
Reinsurance Solutions, Aon. "Appian not only enabled fast and
efficient low-code development, but has helped us to reimagine our
processes entirely through automation."
By automating workflows with Appian, Aon can effectively
measure and monitor process performance, drive continuous
improvement, and enable staff to focus on high-value tasks helping
clients shape better decisions. Leveraging Appian's prebuilt
plug-ins and API framework, Aon seamlessly combines vast amounts of
previously siloed data and logic, accelerating the creation of new
claims workflows across the enterprise while leveraging existing
algorithms, claims, and billing logic.
"Aon has achieved operational efficiency through well-designed
and automated business processes," said Pavel Zamudio Ramirez, Chief Customer Officer,
Appian. "Appian's Customer Success team collaborated with Aon to
rapidly deploy business capabilities, enabling Aon to efficiently
innovate on the front end using the latest web and mobile
interfaces while leveraging powerful capabilities on the back end
through API integration."
Watch this video to learn more about Aon's transformation
journey with Appian.
About Appian
Appian is a software company that automates business processes.
The Appian AI-Powered Process Platform includes everything you need
to design, automate, and optimise even the most complex processes,
from start to finish. The world's most innovative organisations
trust Appian to improve their workflows, unify data, and optimise
operations—resulting in better growth and superior customer
experiences. For more information, visit appian.com. [Nasdaq:
APPN]
Follow Appian: Twitter, LinkedIn.
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