The Appian Low-Code Platform accelerates
digital transformation initiatives in Italy
MILAN, July 13,
2022 /PRNewswire/ -- Appian (NASDAQ: APPN)
announces that the Municipality of Milan has deployed the Appian Low-Code
Platform to automate and digitise key processes as part of a
broader plan to transform citizen experience and innovate service
delivery. As the second-largest region by population in
Italy, the Municipality of
Milan serves more than one million
inhabitants and is considered a leader in innovation and excellence
for Italy.
Led by Intellera Consulting and developed in less than two
months, Municipality's first Appian application manages the
end-to-end process of obtaining parking passes and disabled permits
for residents and visitors. The goal is to accelerate and improve
the experience of a vital service for the citizens in Milan, a densely populated area with about
2,000 residents per kilometre.
The new digital process enables citizens to initiate online
requests by going through the registration process then uploading
required documentation through the Elixform platform. Once the
digital form is submitted, public administrators process complete
applications with a few simple steps guided by the Appian
application, including identification and document verification,
creation, and delivery of the pass.
"The project started with a single application, but we extended
the scope to other areas in just a few months. The technical leads
in the Municipality of Milan were
impressed by the speed of solution delivery on the Appian Low-Code
Platform and became internal champions," said Ivan Epicamo Sessa,
Head of the IT Strategy & Governance Competence Centre at
Intellera Consulting. "Appian is an important technology within the
application portfolio that enables a new leap forward and more
agility to continue on the digitisation path of the
Municipality."
The management of parking passes is one of several new systems
to improve different citizen services. The digital transformation
programme for the Municipality includes identifying and creating an
accelerated path to digitising and rationalising processes in
different areas, including:
- Providing a self-service online job training portal for
citizens, including education grant applications for eligible
citizens, certificate accreditation, and class allocation.
- Streamlining urban planning and public works permission
processes for citizens to request for construction permits,
developers to submit redevelopment proposals, and construction
companies to get work permissions.
Modernising the technology infrastructure and systems supports
the Municipality's ambition to transform through the use of
innovative technologies, one of the main recovery strategies in the
Italian National Recovery and Resilience Plan (PNRR).
"We are very proud to provide the technology to help the
Municipality of Milan improve and
modernise its services to citizens. Technology is a key driver for
improving citizen services and we are honoured to work with another
local public administration in Italy," said Silvia
Fossati, Area Vice President of Southern Europe at Appian. "In the last few
years, the Italian government has made digitisation a priority and
the Appian Low-Code Platform continues to be an invaluable
technology enabler in speeding project implementation for
businesses and the public administrations."
Find out how Appian is helping the government agencies and
public administrations accelerate the development of mission
critical systems.
About Appian
Appian is the unified platform for change. We accelerate
customers' business by discovering, designing and automating their
most important processes. The Appian Low-Code platform combines the
key capabilities needed to get work done faster, Process Mining +
Workflow + Automation, in a unified low-code platform. Appian is
considered open, enterprise-grade and trusted by industry leaders.
For more information, visit appian.com.
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