ATC Communications Adds ADTRAN SmartRG Connected Home Services
June 06 2019 - 8:00AM
Business Wire
End-to-end device management and analytics
tools improve subscriber experience and resolution times
ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of
next-generation open networking and subscriber experience
solutions, today announced ATC Communications has implemented the
ADTRAN SmartRG end-to-end network management solution on its
broadband network. ATC is a family-owned Rural Local Exchange
Carrier (RLEC) in Central Nebraska delivering phone, internet and
cable TV to homes and businesses of all sizes.
ATC is implementing the SmartRG full suite of software,
including SmartRG Device Manager and SmartRG Smart Analytics.
“We’ve been working with ADTRAN for nearly 20 years. ADTRAN
SmartRG enables us to provide a robust broadband solution with
superior support, including our new managed home Wi-Fi offering,”
ATC General Manager John E. Koller said. “Our customer’s home
network is really just an extension of our network. We can see
greater detail in the network to help us deliver and improve
customer service while simplifying end-user management. The
customer also has access to tools to diagnose issues on their own
without having to make a help desk call, giving them greater
control over their home network.”
Implementing ADTRAN SmartRG provides ATC Communications with an
in-cloud connected managed home Wi-Fi solution with auto provision,
zero turn-up time and simplified management. A SmartRG dashboard
allows the customer to monitor Wi-Fi throughout the home and see
how reliable it is, enabling the customer to monitor coverage and
to discover which devices are consuming the most bandwidth.
“With SmartRG, ADTRAN now has an outstanding end-to-end
connected home solution extending into the customer premise,”
ADTRAN Western Sales Director for SmartRG Mei Wu-Fergus said. “The
combination of analytics and troubleshooting features enables
network operators to reduce the amount of time to resolve issues
and start to eliminate truck rolls. Customer self-care enabled by
SmartRG is also key, with the current generation of users wanting
to resolve problems on their own rather than being dependent upon a
help desk.”
SmartRG Device Manager is a robust TR-069 ACS management
platform utilizing a secure cloud-based deployment designed to be
repeatable and portable regardless of a broadband operator’s
geographic location or CPE management requirements. Through SmartRG
Home Analytics, operators receive real-time and historical analysis
of home network connectivity issues, with data collected in
real-time directly from customer premises equipment (CPE) and
organized in the cloud. Using patented data collecting and
streaming techniques, SmartRG delivers unique visibility and
analysis to service providers on common Wi-Fi and bandwidth-related
issues, security vulnerabilities, as well as market trends across
the subscriber base.
About ADTRAN
At ADTRAN, Inc., we believe amazing things happen when people
connect. From the cloud edge to the subscriber edge, we help
communications service providers around the world manage and scale
services that connect people, places and things to advance human
progress. Whether rural or urban, domestic or international, telco
or cable, enterprise or residential—ADTRAN solutions optimize
existing technology infrastructures and create new, multi-gigabit
platforms that leverage cloud economics, data analytics, machine
learning and open ecosystems—the future of global networking. Find
more at ADTRAN, LinkedIn and Twitter.
About ATC Communications
Arapahoe Telephone Company is a family-owned business in central
Nebraska started in 1904. Focused on reliability and excellent
customer service for over 100 years, ATC delivers phone, Internet,
and cable TV to homes and businesses of all sizes.
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version on businesswire.com: https://www.businesswire.com/news/home/20190606005386/en/
Richard M. WilliamsWitz Communications for
ADTRAN919-523-0621adtran@witzcommunications.com
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