New Data from ACI Worldwide Shows Increase in Global eCommerce Transactions Over the 2020 Holiday Period; Retail & Gaming Sec...
January 13 2021 - 2:00AM
Business Wire
Merchants that offered the “buy online, pick up
in store” delivery channel pre-pandemic experienced 70 percent
increase in volume in 2020 compared to 2019
New benchmark data from ACI Worldwide (NASDAQ: ACIW), a leading
global provider of real-time digital payment software and
solutions, revealed a 24 percent increase in eCommerce transactions
globally in December 2020 compared to December 2019.
In particular, eCommerce transactions in the retail sector
increased 31 percent and the gaming sector increased 90 percent,
comparing December 2020 with December 2019.
While many merchants initially implemented the buy online, pick
up in store (BOPIS) delivery channel during the pandemic, those
that already had this option available pre-COVID-19 experienced an
increase of 70 percent by volume and 58 percent by value in 2020.
However, BOPIS fraud has also seen a significant increase, with a 7
percent fraud attempt rate compared to 4.6 percent with other
delivery channels.
“In 2020, we saw the pandemic drive the highest number of
merchants implementing the BOPIS delivery channel for the first
time in one year,” said Debbie Guerra, executive vice president,
ACI Worldwide. “We expect this channel to increase as more
consumers get used to the convenience of shopping at home and the
speed of in-store pickup. However, this is also a channel to watch
closely for fraud, as these same benefits appeal to
fraudsters.”
ACI’s data also showed that non-fraud chargebacks increased 26
percent in December 2020 compared to December 2019, driven by
shipment delays over the holiday period. “Non-fraud chargebacks
continue to rise since the low that was experienced in April 2020,”
Guerra continued. “Similar to prior years, porch pirates were
active in 2020, which impacted the increase in non-fraud
chargebacks as fraudsters follow delivery trucks. In addition,
shipment delays consumers experienced over the holiday period as
well as a backlog of returns processing and product back orders
have also contributed to the increase in non-fraud
chargebacks.”
Key Findings:
eCommerce purchasing trends:
- December 2020
- Travel and ticketing continued to see a significant dip in
December due to the pandemic, declining 27 and 76 percent,
respectively.
- Transactions in the gaming sector increased 90 percent.
- In Q4 2020, global eCommerce transactions increased 22 percent
compared to Q4 2019.
- January to December 2020
- Global eCommerce transactions increased by 19 percent compared
to 2019.
- The UK saw an increase in transactions of 28 percent and the US
of 14 percent from January through December 2020 compared to the
same period in 2019.
- The gaming sector increased 84 percent January to December 2020
compared to 2019.
- The retail sector increased 48 percent January to December 2020
compared to 2019.
Fraud trends:
- Fraudulent attempt purchase value decreased by $10 in 2020
compared to 2019; this was the impact of airline, sporting event
and concert ticket purchase declines, which have a high average
ticket price. Average value of genuine purchases decreased by
$18.
- Fraud attempt rates by value increased slightly by 0.2 percent
to 3.4 percent, similar to prior holiday seasons, as a result of
increased genuine consumer spending outpacing fraud.
*As chargebacks take approximately 45 days to process, the most
current complete data is from November 2020.
About ACI Worldwide
ACI Worldwide is a global software company that provides
mission-critical real-time payment solutions to corporations.
Customers use our proven, scalable and secure solutions to process
and manage digital payments, enable omni-commerce payments, present
and process bill payments, and manage fraud and risk. We combine
our global footprint with local presence to drive the real-time
digital transformation of payments and commerce.
© Copyright ACI Worldwide, Inc. 2021
ACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and
all ACI product/solution names are trademarks or registered
trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in
the United States, other countries or both. Other parties’
trademarks referenced are the property of their respective
owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20210112006035/en/
Media Dan Ring dan.ring@aciworldwide.com 781-370-3600
Nidhi Alberti nidhi.alberti@aciworldwide.com 781-370-3600
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