8x8 Named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service
December 05 2023 - 4:05PM
Business Wire
8x8 Recognized as a Leader for the Twelfth Year
in a Row
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center and unified communications platform provider, today
announced it has been named a Leader in the 2023 Gartner Magic
Quadrant for Unified Communications as a Service1. This is the
twelfth consecutive year 8x8 has been recognized as a Leader in
this report.
“It is an honor to be recognized by Gartner as a Magic Quadrant
Leader for the twelfth consecutive year. We believe this is another
acknowledgement for our innovation-led strategy to evolve 8x8 into
a complete AI-powered communications and customer engagement
platform with a thriving ecosystem,” said Samuel Wilson, Chief
Executive Officer at 8x8, Inc. “Through our commitment to
innovation and quality of service, we are seeing success with
increasing adoption of multiple products in our portfolio as well
as higher customer satisfaction. By delivering the most complete
and extensible customer engagement and communications platform, we
believe enterprises can significantly enhance employee productivity
and customer experience.”
8x8 Work, which includes enterprise cloud voice, video meetings,
and team chat capabilities, in a single desktop, mobile, or web
experience, offers industry-leading global coverage in 59
countries. 8x8 Work is a core component of 8x8 XCaaS (Experience
Communications as a Service™), an integrated cloud contact center
and unified communications platform, which includes cloud contact
center, business phone, video meetings, team chat, and SMS
capabilities. 8x8 XCaaS is a resilient, secure, and compliant
platform, offering the highest levels of reliability with a
financially backed, platform-wide 99.999 percent uptime SLA across
an integrated cloud UCaaS and CCaaS solution.
8x8 XCaaS also extends to Microsoft Teams through a portfolio of
native integration options that includes Direct Routing as a
Service, and an embedded app solution that enables PSTN without
requiring Teams Phone licenses per user or additional software. 8x8
was the first UCaaS provider to also have a Contact Center solution
that is certified for Teams by Microsoft.
In addition to being named a Leader in the 2023 Gartner Magic
Quadrant for Unified Communications as a Service, 8x8 has been
recognized for nine consecutive years in the Gartner Magic Quadrant
for Contact Center as a Service2.
[1] Gartner Magic Quadrant for Unified Communications as a
Service, Rafael Benitez, Megan Fernandez, Christopher Trueman,
Pankil Sheth, November 28, 2023. This Magic Quadrant report name
has changed from 2015 onwards- 2015-2023: Magic Quadrant for
Unified Communications as a Service, Worldwide, 2014: Magic
Quadrant for Unified Communications as a Service, North America
With Additional Regional Presence, 2012-2013: Magic Quadrant for
Unified Communications as a Service, North America.
[2] Gartner Magic Quadrant for Contact Center as a Service, Drew
Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, August 7,
2023.
Gartner Disclaimer:
Gartner does not endorse any vendor, product or service depicted
in our research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose. GARTNER is a
registered trademark and service mark, and MAGIC QUADRANT is a
registered trademark of Gartner, Inc. and/or its affiliates in the
U.S. and internationally and are used herein with permission. All
rights reserved.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™ are
trademarks of 8x8, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231205407331/en/
Media: PR@8x8.com Investor Relations:
Investor.Relations@8x8.com
8x8 (NASDAQ:EGHT)
Historical Stock Chart
From Apr 2024 to May 2024
8x8 (NASDAQ:EGHT)
Historical Stock Chart
From May 2023 to May 2024