New Qualtrics Course Evaluations Helps Schools Uncover Hidden Needs as Students Adapt to Changing Education Landscape
June 09 2022 - 8:30AM
Business Wire
New Jersey’s William Paterson University is
using Qualtrics Course Evaluations to increase engagement and
retention as college enrollment drops nationally
Qualtrics (Nasdaq: XM), the leader and creator of the experience
management (XM) category, today announced Course Evaluations, a
solution that helps schools improve teaching, student engagement
and retention by putting real-time feedback into a dashboard that
links insights to plans for action. The only unified solution to
manage the entire evaluations process — from customizing questions
to analyzing results on an institutional, department and
professor-level — Qualtrics Course Evaluations reimagines the
traditional end-of-course evaluation process to meet the needs of
students today.
As the second school year during the pandemic wraps up, students
are reassessing the value of higher ed with overall enrollment down
5% since 2019, and institutions are taking stock of the experiences
they offer students. Today’s dynamic learning environment, which
includes virtual and hybrid classrooms where teachers get less
direct feedback, demands a flexible and automated way to gather and
analyze insights from course evaluations.
Qualtrics Course Evaluations simplifies the process with easily
customizable evaluations that students can respond to via email or
a learning management system. Automated distribution saves school
administrators time, along with automatic reminders to increase
response rates. And results are available immediately rather than
months after a course has concluded — meaning it’s possible to
collect feedback mid-course and address problems as they arise.
Engaging students in remote and hybrid classrooms
Until 2020, William Paterson University in New Jersey was still
using pen and paper surveys, with multiple different question sets
for each department, further segmented by the professor’s tenure,
which made analysis difficult. Qualtrics Course Evaluations
provides William Paterson University with one easy-to-use platform
for sending students invitations and reminders to complete a common
evaluation, tracking response rates, exploring and analyzing
results, linking outcomes to plans to improve teaching and learning
and tracking progress over time.
“With a hybrid or fully remote format, sometimes our students
feel distant, like they can't openly engage. Whereas in the
classroom, you can tell if a student is lost just by looking at
them,” said Tony Krucinski, department coordinator for instruction
and research technology at William Paterson University. “We're
seeing a lot more students providing open-ended responses because
they can submit evaluations digitally via their cell phones,
laptops or tablets.”
From evaluations conducted during the pandemic, William Paterson
University found that students wanted more communication from
teachers, who were accustomed to having students connect with them
in person. As a result, professors quickly adapted to meet students
where they were, making themselves available via Zoom and hosting
virtual office hours where students could connect informally or ask
questions. Krucinski said that giving faculty actionable feedback
through the easy production of summary reports helps them make
improvements to their teaching. A great classroom experience can
make all the difference for students who may be at risk of dropping
out.
“Schools are still adapting to the seismic changes of the
pandemic. Their task now is to dial in to the experiences students
are having — in and out of the classroom — that will keep them
engaged in learning," said Omar Garriott, global head of education
at Qualtrics. "Students demand it. Waiting weeks or months to
collect course and instructor feedback is a thing of the past.
Qualtrics helps schools understand and take action on what students
are saying more often as we all push forward into a new normal of
teaching and learning.”
To learn more about the Qualtrics Course Evaluations solution,
see here:
https://www.qualtrics.com/education/course-evaluation-software/.
About Qualtrics XM for Education
With over 20 years of experience in education, Qualtrics now
serves education institutions across K-12 and Higher Education
around the world—including 99 of the top 100 business schools and
over half of the top 50 U.S. school districts—helping them
understand and improve the experiences they deliver. Qualtrics
solutions are purpose-built to help leaders in education understand
experiences across departments, take the right actions to attract
and retain students and staff and increase engagement and success.
Qualtrics XM for Education uncovers unique insights into the
student journey and empowers school leaders to close experience
gaps—driving increases in enrollment, retention and graduation.
To learn more about XM for Education please visit
qualtrics.com/education.
About Qualtrics
Qualtrics, the leader and creator of the experience management
(XM) category, is changing the way organizations manage and improve
the four core experiences of business—customer, employee, product
and brand. Over 16,750 organizations around the world use Qualtrics
to listen, understand and take action on experience data
(X-data™)—the beliefs, emotions and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
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Press Contact: Erica Evans press@qualtrics.com
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