Rackspace Technology and Collinson Transition Australia’s Largest Bank to the Cloud to Improve Customer Experience
September 16 2020 - 11:05AM
Rackspace Technology™ (NASDAQ: RXT), a leading end-to-end
multicloud technology solutions company, today announced its
support for Collinson Group, a global leader in influencing
customer behavior, in the cloud migration of its loyalty program
for one of the largest Australian banks. The partnership enables
Collinson to support better customer experience for the bank and
creates new opportunities for customer cloud migrations in the
future.
After receiving a request for a cloud-based customer loyalty
program from the bank, Collinson partnered with Rackspace
Technology, leveraging Rackspace Managed Public Cloud, Managed
Security, and Professional Services to support the specific cloud
and security needs of the highly regulated bank. The partnership
enabled Collinson to deliver a robust loyalty platform in record
time to better support the bank’s customers and improve
revenue.
“The results for Collinson have been extraordinary,” said
Ravisankar Sundararaj, Head of Software R&D/FS&R Loyalty,
Collinson. “We were able to meet very tight deadlines from the
bank, and it wouldn’t have been possible without the support from
all levels for this project.”
Rackspace Technology helped Collinson move the bank’s functions
away from legacy data centers and instead migrate to Microsoft
Azure to reduce complexity and expense. Collinson and Rackspace
created a unified, cloud-based solution to enhance program
management while meeting Australia’s banking industry requirements.
The partnership gave Collinson confidence in the platform’s ongoing
security and compliance with industry regulations.
“We’re proud to partner with Collinson as it transitions global
institutions to the cloud,” said Tolga Tarhan, CTO, Rackspace
Technology. “Since Collinson works with many customers in financial
services, creating a repeatable solution centered around security,
compliance, and speed was paramount. The company now has the tools
and processes in place to support customers in the future.”
By migrating its applications to Azure, Collinson has created a
unified platform where its products can interact with each other
and perform better. As a result, the bank has a single point of
interaction with Collinson, simplifying the platform’s overall
management and ultimately improving card loyalty customer
activities, such as redeeming points, across multiple channels.
The program was launched for the bank at the end of 2019.
About Rackspace Technology Rackspace
Technology is a leading end-to-end multicloud technology
services company. We can design, build and operate our customers’
cloud environments across all major technology platforms,
irrespective of technology stack or deployment model. We partner
with our customers at every stage of their cloud journey, enabling
them to modernize applications, build new products and adopt
innovative technologies.
About Collinson
Collinson is a leader in travel experience, loyalty, and
customer benefits across more than 170 countries. We are built
around delivering better experiences for our clients’ customers. We
enrich and provide confidence in the traveller journey with our
world-renowned Priority Pass airport lounge and experiences
programme, while also creating and managing our own airport spaces.
We protect via tailored insurance and assistance offerings and
deliver travel medical and security services, currently critical to
the recovery of the travel sector. And at a time when meaningful
engagement with customers is more important than ever, we drive
real-time engagement and conversions, increasing the value of
loyalty and rewards programmes.
Media ContactNatalie SilvaRackspace Corporate
Communicationspublicrelations@rackspace.com
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