NEWARK, N.J., Aug. 17, 2020 /PRNewswire/ -- PSE&G is
expanding its claims policy due to the COVID-19 pandemic so that
customers whose electrical service was interrupted by Tropical
Storm Isaias for at least 72 hours can be reimbursed for spoiled
food and medication. The tropical storm knocked out power for more
than 575,000 customers in New
Jersey, making it the fifth-most destructive storm in our
company's 100-plus year history.
"We recognize that losing power in August, together with the
challenges of the COVID-19 pandemic, was a hardship for many of our
customers," PSE&G President Dave
Daly said. "Given the unique combination of circumstances,
we believe the right thing to do is to expand our claims process to
ease the burden on the customers most impacted by Tropical Storm
Isaias."
PSE&G will reimburse residential customers up to
$250 and commercial customers up to
$5,000 for food spoilage if their
service was interrupted for 72 hours or longer between Aug. 4 and 12, 2020 because of Tropical
Storm Isaias.
For residential customers, food spoilage claims of $150 or less must include an itemized list. Food
spoilage claims over $150 must
include an itemized list and proof of loss (for example: cash
register tapes, store or credit card receipts, canceled checks or
photographs of spoiled items).
Separately, customers will be reimbursed for losses, up to a
maximum of $300, for prescription
medications that spoiled due to lack of refrigeration. Customers
must provide an itemized list of the medications and proof of loss
(for example: pharmacy prescription label or pharmacy receipt
identifying the medicine).
Commercial customers applying for reimbursement must supply an
itemized list of spoiled food and proof of loss (invoices,
inventory lists, bank statements).
Customers can apply for reimbursement at
pseg.com/claims. Reimbursement claims cannot be processed over
the phone.
Customers will have until Sept. 16,
2020, to file claims. Reimbursement is expected to take up
to 60 business days from when a proper claim form is completed and
submitted to PSE&G.
PSE&G
Public Service Electric & Gas
Co. (PSE&G) is New Jersey's
oldest and largest gas and electric delivery public utility,
serving three-quarters of the state's population. PSE&G is the
winner of the ReliabilityOne Award for superior electric system
reliability in the Mid-Atlantic region. In 2020, PSE&G was
named the most trusted combined gas & electric utility in the
East Region, by the Cogent Syndicated Brand Trust Index. PSE&G
is a subsidiary of Public Service Enterprise Group Inc. (PSEG)
(NYSE:PEG), a diversified energy company. PSEG has been named to
the Dow Jones Sustainability Index for North America for 12 consecutive years
(www.pseg.com).
Visit PSEG at:
www.pseg.com
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SOURCE PSE&G