NEW YORK, June 27, 2018 /PRNewswire/ -- Everest Group,
a leading consulting and research firm, has placed Genpact (NYSE:
G), a global professional services firm focused on delivering
digital transformation, in its Leader's quadrant in the 2018 PEAK
MatrixTM for Property & Casualty (P&C) insurance
service providers.
Genpact achieved the greatest positive year-on-year movement on
the PEAK Matrix, and also received a Star Performer designation.
The report evaluates 18 P&C insurance industry service
providers in terms of vision, capability, market impact, and other
areas. Everest Group emphasizes Genpact's digital technology
investments, including Genpact Cora, its artificial intelligence
(AI)-based platform, and the company's recent strategic P&C
sector acquisitions. In the past year, Genpact has acquired
BrightClaim, National Vendor, and OnSource, which enhance Genpact's
end-to-end claims management capabilities.
"Genpact has a combination of innovative services across the
P&C insurance value chain, deep domain knowledge and process
expertise, and ongoing commitment to investing in digital
technology," said Skand
Bhargava, practice director, Everest Group. "These
capabilities have enabled Genpact to solidify its position in the
P&C insurance market through increased market adoption and
value delivered."
Digital innovations drive business impact for P&C
insurers
Genpact helps P&C insurers transform their
operations to drive meaningful business impact and better serve
customers. For example, Genpact automated 50 percent of a global
commercial carrier's quote submissions which increased revenue,
enhanced customer satisfaction, and achieved greater underwriter
capacity and productivity. Genpact's natural language processing
and related AI technology, coupled with the company's deep industry
expertise, helped the insurer reimagine operations for competitive
growth.
Genpact also leveraged robotic process automation technology,
powered by Genpact Cora, to transform a global P&C insurer's
operations. Automating approximately 60 percent of the claims
processes lets adjusters focus their time on more complex,
value-added activities to deliver better customer service. In
addition, the insurer boosted productivity by 40 percent, and
increased accuracy and scalability. Operations also now run 24
hours a day, seven days a week, delivering faster resolution of
claims and improving customer satisfaction.
"We believe the era of touchless claims is on the horizon, where
manual intervention in most cases is replaced by sophisticated use
of sensors, drones, computer vision and other AI, and additional
advanced technologies," said Sasha
Sanyal, business leader, Insurance, Genpact. "We're at
the forefront of helping make tomorrow's possibilities a reality
for our clients and their customers. Our investments in digital
capabilities enable intelligent automation of every step in the
claims process, and transform operations to help insurers grow
their business and deliver better customer service."
See these links for more information about
Genpact's insurance capabilities, Genpact Cora, and the
Everest Group report.
About Genpact
Genpact (NYSE: G) is a global professional services firm that
makes business transformation real. We drive digital-led innovation
and digitally-enabled intelligent operations for our clients,
guided by our experience running thousands of processes for
hundreds of Global Fortune 500 companies. We think with design,
dream in digital, and solve problems with data and analytics. We
obsess over operations and focus on the details – all 78,000+ of
us. From New York to New
Delhi and more than 20 countries in between, Genpact has the
end-to-end expertise to connect every dot, reimagine every process,
and reinvent companies' ways of working. We know that rethinking
each step from start to finish will create better business
outcomes. Whatever it is, we'll be there with you – putting data
and digital to work to create bold, lasting results – because
transformation happens here. Get to know us at Genpact.com and on
LinkedIn, Twitter, YouTube, and Facebook.
For more
information:
Danielle
D'Angelo
(Genpact Media
Relations)
danielle.dangelo@genpact.com
+1
914-336-7951
|
Abby
Trexler
(for Genpact
U.S.)
atrexler@peppercomm.com
+1
212-931-6179
|
Laura
Brooks
(for Genpact
U.K.)
Laura.Brooks@peppercomm.com
+44 207 680
7113
|
Rudra
Bose
(for Genpact
India)
rudra.bose@bm.com
+91
9811626585
|
|
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SOURCE Genpact