ATLANTA, May 23, 2018 /PRNewswire/ -- Georgia Power
is experiencing an increase in customer reports of scams by
criminals posing as Georgia Power employees. Criminals target both
residential and business Georgia Power customers and are known to
attempt a variety of scams in person, over the phone and online,
including social media. Scams often threaten disconnection unless
immediate payment is made via phone or in person.
Reminders from Georgia Power to avoid common scams:
- Georgia Power does not demand payment in person at your home
or business. If an account becomes past due and is subject
to disconnection, Georgia Power will contact the customer via
a prerecorded message to the primary account telephone or
by letter requesting that the customer call Georgia Power to
discuss the account. The company will not ask customers to pay
anywhere other than an Authorized Payment Location.
- Beware of phone calls demanding payment via
phone. Georgia Power will never ask for a credit card or
pre-paid debit card number over the phone. If a customer receives a
suspicious call from someone claiming to be from Georgia Power and
demanding payment to avoid disconnection, they should hang up and
contact the company's customer service line at
888-660-5890.
- Georgia Power employees are easy to identify. If a
Georgia Power employee has a service-related reason to visit your
home or business, they will always be wearing a Georgia Power
employee ID badge, in uniform and in a company vehicle.
Georgia Power works every day to not only keep customers'
personal information secure, but also to help inform and educate
customers about common scams and fraud. The company recently
produced a public service announcement (PSA) featuring these simple
tips and makes the PSA available for free to media. The PSA is
available in English and Spanish and can also
be viewed on the company's YouTube channel.
Georgia Power works with law enforcement agencies throughout the
state to identify and prosecute criminals who pose as Georgia Power
employees in order to defraud customers. Additional information
about frequent scams and how the company works to protect customers
is available at www.GeorgiaPower.com/Scam.
About Georgia Power
Georgia Power is the largest
subsidiary of Southern Company (NYSE: SO), one of the nation's
largest generators of electricity. Value, Reliability,
Customer Service and Stewardship are the cornerstones of the
company's promise to 2.5 million customers in all but four of
Georgia's 159 counties. Committed
to delivering clean, safe, reliable and affordable energy at rates
below the national average, Georgia Power maintains a diverse,
innovative generation mix that includes nuclear, coal and natural
gas, as well as renewables such as solar, hydroelectric and
wind. Georgia Power focuses on delivering world-class
service to its customers every day and the company is consistently
recognized by J.D. Power and Associates as an industry leader in
customer satisfaction. For more information, visit and connect with
the company on Facebook (Facebook.com/GeorgiaPower) and Twitter
(Twitter.com/GeorgiaPower).
www.georgiapower.com
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SOURCE Georgia Power