PALO ALTO, Calif., April 18, 2018 /PRNewswire/ -- Varian (NYSE:
VAR) today announced it received the "Best After-Sales Service
Performance Award for Radiotherapy Products" in the annual Chinese
Medical Devices Industry Data and After-Sales Service Survey.
The survey, which has been conducted annually for the last eight
years, is organized by China Medical Equipment magazine,
published by People's Medical Publishing House Co., Ltd., Health
News, as well as several industry associations including the
Medical Engineering Branch of the Chinese Medical Association and
the Clinical Engineering Branch of the Chinese Medical Doctors
Association. It is one of the most influential medical industry
performance evaluations conducted in China.
In 2017, the survey included respondents from 34 provinces and
1,700 hospitals. More than 10,000 clinical engineering
professionals across China
responded to the survey, which covered equipment quality,
maintenance quality, price, training, efficiency, and service
attitude. Various brands of medical equipment were ranked according
to after-sales service indicators such as market share, user
satisfaction, recommendation preference, core competitiveness, and
a six-dimensional comprehensive satisfaction score.
The goal of the survey organizers was to understand and evaluate
customer satisfaction with the after-sales service provided by
medical technology manufacturers, and to provide those companies
with information that can help them standardize and improve the
quality of their after-sales service programs. In the area of
radiotherapy technology, Varian was ranked number one in
after-sales service efficiency, after-sales service attitude, and
product quality.
"We are very pleased that Varian's products and after-sales
services received this award and are thankful to our customers in
China for the recognition," said
Dr. Zhang Xiao, Varian's vice
president and managing director of the Greater China region. "This award will also
encourage us to continue innovating to provide clinicians and
patients in China with superior
and efficient services."
About Varian
Varian is a leader in developing and
delivering cancer care solutions, and is focused on creating a
world without fear of cancer. Headquartered in Palo Alto, California, Varian employs
approximately 6,500 people around the world. For more
information, visit http://www.varian.com and follow @VarianMedSys
on Twitter.
Press Contact
Mark Plungy
Director, Public Relations
+1 (650) 424-5630
mark.plungy@varian.com
Investor Relations Contact
J. Michael Bruff
Senior Vice President, Investor Relations
+1 (650) 424-5163
investors@varian.com
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SOURCE Varian