Gartner Recognizes Virtusa in its 2017 Magic Quadrant for CRM and Customer Experience Implementation Services
March 29 2018 - 10:00AM
Business Wire
Virtusa Corporation (NASDAQ GS:VRTU), a global provider of
digital engineering and IT outsourcing services that accelerate
business outcomes for its clients, today announced that Gartner,
Inc. has positioned Virtusa in the Niche Player quadrant of the
2017 Magic Quadrant for Customer Relationship Management (CRM) and
Customer Experience (CX) Implementation Services. The report,
published on January 8, 2018, evaluated Virtusa along with 21 other
companies in CRM and Customer Experience Implementation
Services.
According to Gartner, “The CX and CRM implementation service
market continues to grow in line with the growth in spending on CRM
and customer-facing technology. By 2020, the CRM application
software market will overtake the data management market, thus
becoming the largest of all software markets.” Gartner adds, “Those
providers that traditionally targeted and served IT leaders have
had to evolve toward selling directly to and supporting the sales,
marketing and customer service leaders. Service providers have
changed radically in the last decade as they have added digital
design skills to the mix, and they will continue to make many
acquisitions over the next decade in this area.”
Virtusa’s Digital Group leverages proven platforms and
solutions, strong industry experience, jump-start kits and
partnerships with some of the leading technology vendors to help
enterprises implement CRM and Customer Experience solutions to
deliver differentiated experiences to their customers, expand their
addressable market and transform their businesses. The company
takes a consulting-led approach in helping clients use CRM/CX
solutions to create marketplace differentiation. Virtusa’s
Enterprise Digital Maturity Framework, a diagnostic and maturity
model playbook, encompasses Business Innovation, Operational
Excellence and Customer Experience. It evaluates “readiness”
and identifies the “roadmap” for an enterprise’s digital
transformation. This Framework has helped many global enterprises
in their digital transformation journey.
“We’re helping our clients and partners deliver the
differentiated customer experiences that are critical for success
in today’s marketplace,” said Frank Palermo, EVP and global head of
digital solutions, Virtusa. “Our engagements are consulting-led and
leverage our strengths in digital solutions, our accelerators to
tackle industry specific challenges within varied industries, and
our data to enable transformational experiences and improve
decisioning based on predictive and proactive analysis. We’re proud
to be recognized by Gartner for our approach and framework for
accelerating the customer journey.”
To access the Gartner report, Magic Quadrant for CRM and
Customer Experience Implementation Services, Worldwide, please
visit http://ww2.virtusa.com/virtusa-gartner-cx-crm
To learn more about Virtusa’s CRM and Customer Experience
Implementation Services, please visit
http://www.virtusadigital.com/
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a purpose. For more information and
to access the report (subscription required):
https://www.gartner.com/doc/3843472/magic-quadrant-crm-customer-experience
About Virtusa Corporation
Virtusa provides end-to-end digital transformation and
information technology (IT) outsourcing services to Global 2000
companies. Using a combination of digital engineering services to
create distinctive digital storefronts, and a unique platforming
methodology to rationalize IT application infrastructure, Virtusa
helps clients successfully execute end-to-end digital business
transformation initiatives.
Virtusa accelerates business outcomes for its clients by
providing cost-effective solutions through a global delivery model,
using advanced methods such as Agile DevOps and gamified CICD, and
applying disruptive innovation through its labs and Digital
Innovation Center. As a result, its clients are simultaneously able
to drive business growth through digital-first customer
experiences, while consolidating and modernizing their IT
application infrastructure to support digital business
transformation.
Founded in 1996 and headquartered in Massachusetts, Virtusa has
operations in North America, Europe, and Asia.
© 2018 Virtusa Corporation. All rights reserved.
Virtusa, Accelerating Business Outcomes, BPM Test Drive and
Productization are registered trademarks of Virtusa Corporation.
All other company and brand names may be trademarks or service
marks of their respective holders.
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GreenoughAmy Legere, 617-275-6517alegere@greenough.biz
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