MONETT, Mo., Dec. 20, 2017 /PRNewswire/ -- Jack Henry
& Associates, Inc. (NASDAQ:JKHY) is a leading provider of
technology solutions and payment processing services primarily for
the financial services industry. Its Symitar® division
today introduced voice-enabled financial transactions to
Amazon® Alexa® through its Episys®
Financial Innovations Voice Experience (FIVE) solution.
Symitar Episys credit unions can now offer conversational access
to accounts for a more immersive transaction experience. Members
can simply speak to Alexa to conduct a wide variety of transactions
such as: check account balances, transfer funds, make payments, get
loan payoff amounts, cancel payment cards, and more. To make
communication easy, FIVE enables members to assign a nickname to
specific accounts, allowing them to initiate transactions through
spoken statements such as "Transfer $50 from Savings to Checking." Members can also
receive text receipts for transactions through Twilio, a cloud
communications company. FIVE is secured by a single sign-on and
uses layers of security to protect members.
Oak Ridge, Tenn.-based
Enrichment Federal Credit Union (EFCU) was the first to launch the
solution to its 41,000 members. John
Merritt, CIO of $457 million
EFCU, commented, "We have been watching artificial intelligence
technology for years and see it as a way to further expand the
personal services we offer members. We wanted to be Symitar's first
credit union to implement this technology so that we could make
digital transactions easier. Voice banking with Alexa does just
that; it eliminates extra steps and adds convenience. Now, a member
can order something on Amazon and check their balance all in the
same task."
EFCU provided all of its 115 employees with an Echo Dot to
learn, train, and interact with the technology prior to launching
FIVE. Employees can help members set up the service with demos at
any of the EFCU's nine branches. Executives report great feedback
from members of all demographics; more than 200 users have
implemented the skill in its first three weeks.
Ted Bilke, president of Symitar,
commented, "FIVE opens the door for credit unions to be actively
involved in their members' on-demand lifestyles. The convenience of
voice-enabled transactions through a digital assistant means
members can consult with their credit union in the midst of
everyday activities, like planning their to-do lists or placing
orders on Amazon. Credit unions gain a competitive advantage by
implementing a financial technology that removes steps from simple
processes while making their services even more readily
accessible."
About Symitar
Symitar, a division of Jack Henry & Associates, Inc. (NASDAQ:JKHY),
is a leading provider of integrated computer systems for credit
unions of all sizes. Symitar has been selected as the primary
technology partner by more than 800 credit unions, serving as a
single source for integrated, enterprise-wide automation and as a
single point of contact and support. Additional information is
available at www.symitar.com.
About Jack Henry &
Associates, Inc.
Jack Henry
& Associates, Inc.® (NASDAQ: JKHY) is a leading
provider of technology solutions and payment processing services
primarily for the financial services industry. Its solutions serve
approximately 9,000 customers nationwide, and are marketed and
supported through three primary brands. Jack Henry
Banking® supports banks ranging from community banks
to multi-billion dollar institutions with information processing
solutions. Symitar® is a leading provider of
information processing solutions for credit unions of all
sizes. ProfitStars® provides highly
specialized products and services that enable financial
institutions of every asset size and charter, and diverse corporate
entities to mitigate and control risks, optimize revenue and growth
opportunities, and contain costs. Additional information is
available at www.jackhenry.com.
Statements made in this news release that are not historical facts
are forward-looking information. Actual results may differ
materially from those projected in any forward-looking
information. Specifically, there are a number of important
factors that could cause actual results to differ materially from
those anticipated by any forward-looking information.
Additional information on these and other factors, which could
affect the Company's financial results, are included in its
Securities and Exchange Commission (SEC) filings on Form 10-K, and
potential investors should review these statements. Finally,
there may be other factors not mentioned above or included in the
Company's SEC filings that may cause actual results to differ
materially from any forward-looking information.
JKHY-SY
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SOURCE Jack Henry &
Associates, Inc.