Ryder Earns Four Customer Awards from Loyalty360 for Its Cross-Functional Customer Engagement Strategies
December 13 2017 - 6:55AM
Business Wire
Ryder System, Inc. (NYSE: R), a leader in commercial fleet
management, dedicated transportation, and supply chain solutions,
today announced that it has been recognized by Loyalty360 for the
Company’s customer-centric culture and its cross-functional
customer engagement and insights strategies. Ryder earned the Gold
2017 Loyalty360 Customer Award in the Operational Excellence and
the Silver Brand 360-Degree Customer Award. The Company also
received the Silver Award in both the Customer Insights and
Customer Experience & Engagement categories. The awards were
presented to Ryder during Loyalty360’s inaugural Customer Expo in
Nashville, Tenn.
TWEET THIS: @RyderSystemInc earns
the Gold Award in Operational Excellence and Silver Awards in
Customer Insights, Brand 360-Degree, and Customer Experience &
Engagement categories at the @Loyalty360 Customer Expo for its
customer-centric culture.
“Ryder takes pride in helping businesses provide solid solutions
to their customers as for more than 80 years we have continually
advanced our business to meet their needs in the rapidly changing
trucking and logistics industries,” said Dennis Cooke, President,
Global Fleet Management Solutions for Ryder. “This recognition by
Loyalty360 is a testament to the expertise, customer service, and
innovation that Ryder continues to provide. Over the last 10 years,
Ryder completely transformed its customer service function, and the
Company is now able to not only understand what customers want, but
anticipate customer needs and trends that impact how business is
done.”
Ryder has a long history of focusing on excellent customer
service where the Company consistently strives to improve the
customer journey. Earlier this year, Ryder introduced a set of
customer experience principles called “The Great8,” which were
shared across the entire organization and included a listing of
best practices to improve and elevate the Ryder customer
experience. Ryder received the Gold 2017 Loyalty360 Customer Award
in the Operational Excellence for its “The Great8” customer-focused
initiative. It provides clear guidelines on how to make it easy for
Ryder customers to do business with the Company by demonstrating a
“customer-first” attitude and encouraging an elevated focus on
customer advocacy and accountability in how Ryder executes against
its service promises. Ryder’s “The Great8” helps increase employee
engagement while at the same time, recognizing and celebrating
internal improvements and successes, further driving customer
satisfaction across Ryder.
“Getting customer feedback and insights that are relevant and
timely to the right players at key touch points along their
customer journeys helps Ryder to move the needle in terms of
improving customer experience,” said Samuel Johnson, Ryder Vice
President, Customer Loyalty & Insights. “Collecting feedback
and taking action closes the loop with all customers and it becomes
a more holistic approach. Ryder’s ultimate goal in its efforts is
to make it easier for companies to do business with us.”
Ryder was also recognized by Loyalty360 for its customer
experience strategy which focuses on training throughout the
organization on customer centricity. The Company’s innovative
approach to customer experience and engagement is deployed across
multiple functional areas in the organization. The Company has a
holistic approach to customer engagement with an actionable
end-to-end customer experience that includes, but is not limited
to, on-boarding, lifecycle management, recognition, as well as
customer loyalty and retention strategies.
The Customer Expo focused on all aspects of the customer
journey, including an exploration of crucial audiences both
internal and external. The Expo featured several best-in-class
speakers, interactive discussions, and case studies from multiple
world class technology suppliers. Attendees learned about the
latest theories, best practices, case studies, emerging trends, and
strategies that drive measurable behavioral change and quantifiable
results. During the expo, the 2017 Customer Award winners were
chosen by the collective voice of expo attendees, a group
consisting of brands across a wide spectrum of industries. Ryder
was selected amongst a field of 100 of the world’s most recognized
brands, representing the cutting edge in customer insights.
Ryder, founded in 1933, operates behind the scenes, managing
critical transportation and logistics functions for more than
50,000 customers, representing many of the world’s best-known
brands. The Company employs 34,500 people and manages a fleet of
234,100 commercial vehicles.
About Ryder
Ryder is a FORTUNE 500® commercial fleet management, dedicated
transportation, and supply chain solutions company. Ryder’s stock
(NYSE:R) is a component of the Dow Jones Transportation Average and
the S&P MidCap 400® index. Ryder has been named among FORTUNE’s
World’s Most Admired Companies, and has been recognized for its
industry-leading practices in third-party logistics,
environmentally-friendly fleet and supply chain solutions, and
world-class safety and security programs. The Company is a proud
member of the American Red Cross Disaster Responder Program,
supporting national and local disaster preparedness and response
efforts. For more information, visit www.ryder.com, and follow us
on our Online Newsroom and social media pages: Facebook, LinkedIn,
Twitter, Instagram, and YouTube.
Note Regarding Forward-Looking Statements: Certain statements
and information included in this news release are "forward-looking
statements" within the meaning of the Federal Private Securities
Litigation Reform Act of 1995. These forward-looking statements are
based on our current plans and expectations and are subject to
risks, uncertainties and assumptions. Accordingly, these
forward-looking statements should be evaluated with consideration
given to the many risks and uncertainties that could cause actual
results and events to differ materially from those in the
forward-looking statements including those risks set forth in our
periodic filings with the Securities and Exchange Commission. New
risks emerge from time to time. It is not possible for management
to predict all such risk factors or to assess the impact of such
risks on our business. Accordingly, we undertake no obligation to
publicly update or revise any forward-looking statements, whether
as a result of new information, future events, or otherwise.
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version on businesswire.com: http://www.businesswire.com/news/home/20171213005160/en/
Ryder System, Inc.Jonathan Mayor,
305-500-3161Jonathan_C_Mayor@Ryder.comorDavid Bruce,
305-500-4999David_Bruce@Ryder.com
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