ORLANDO, Fla., Oct. 22, 2017 /PRNewswire/ -- Today,
International Truck introduced the Uptime Command Center, its most
recent innovation designed to lead the industry in driving customer
uptime.
Already operating from the company's headquarters in
Lisle, Illinois, the Uptime
Command Center mobilizes a dedicated, cross-functional team of
Navistar uptime specialists and key suppliers to assure 24/7
on-road support for customer vehicles. Its mission: Get vehicles
back on the road as quickly as possible, and no later than 48 hours
after diagnosing a problem.
"Our customers are all laser-focused on uptime, uptime and more
uptime – and so are we," said Michael
Cancelliere, president, Truck and Parts. "The Uptime Command
Center steps up our commitment to lead the industry in uptime.
We're separating ourselves from the industry's traditional,
reactive approach to maintenance and establishing a new paradigm –
one that's proactive, predictive and collaborative."
Cancelliere outlined the ways in which the Uptime Command Center
delivers on its uptime mission across all three of these
dimensions:
Proactive. The Uptime Command Center takes advantage of
the company's industry-leading OnCommand® Connection
telematics network, which constantly monitors and captures data
from more than 325,000 vehicles that collectively travel more than
8.8 million miles per day. Customers using OnCommand Connection
report a 30 percent reduction in unplanned maintenance.
Predictive. The company's focus on predictive maintenance
aims to take advantage of OnCommand Connection Live Action Plans, a
feature now being piloted, which is expected to predict when a part
is going to fail before it actually does, and to provide the
customer with alerts about potential corrective actions, the
potential repair, the parts needed, and the training required to
make the repair. Furthermore, if the repair is performed as
instructed and the vehicle is under warranty, Navistar would pay
for the repair.
"As we said when we announced the Live Action Plans, the best
way to eliminate downtime is not to have it in the first place,"
said Cancelliere.
Collaborative. In raising the bar on uptime, the Uptime
Command Center is working collaboratively with the International
dealer network, the industry's largest, to step up to offer 24/7
parts and service availability to support uptime. This goal builds
on the company's long-standing commitment to 24/7 parts
availability, which includes approaches like "hotshotting" parts
from one of the company's Parts Distribution Centers to the
dealer.
In pursuing the goal of 24/7 parts and service availability, the
network is also taking advantage of leading-edge tools and
technologies, such as the Accelerator™ Write-Up Tool, a
first-of-its-kind Android mobile application that expedites
customers' service visits by streamlining the write-up and
diagnostic process and providing clear action plans for service
technicians.
The Uptime Command Center team puts all these approaches
together for maximum impact, Cancelliere stated. When a fault code
signals that an OnCommand Connection-enabled truck is experiencing
an unplanned maintenance event, the Uptime Command Center team
quickly springs into action. Using vehicle health reports and
location data provided by OnCommand Connection Advanced Remote
Diagnostics, the team completes a full diagnosis, identifies the
closest dealer with an open service bay, determines the parts that
are needed, confirms their availability, and routes them to the
dealership performing the work.
For open cases, the team monitors trucks closely through a
monitor board that measures vehicle downtime in minutes, not hours
– reflecting the urgency of the Uptime Command Center's mission.
The team also debriefs multiple times throughout the day to review
all powertrain and chassis fault code signals and to chart out the
best course of action.
"The Uptime Command Center reflects our steady progress in
evolving to a proactive, predictive and collaborative maintenance
model," Cancelliere said. "It builds on the
International® A26 Customer Uptime Assurance
Program, which we launched in August to signal our confidence in
our newest 12.4-liter big bore engine. Today, the Uptime Command
Center is taking customer service and support to the next level,
reflecting our passion to deliver uptime for all our
customers."
About Navistar
Navistar International Corporation (NYSE: NAV) is a holding
company whose subsidiaries and affiliates produce
International® brand commercial and military trucks,
proprietary diesel engines, and IC Bus® brand school and
commercial buses. An affiliate also provides truck and diesel
engine service parts. Another affiliate offers financing services.
Additional information is available at www.Navistar.com.
* All marks are trademarks of their respective
owners.
Web
site:
www.InternationalTrucks.com
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SOURCE International Truck