Synergy Research Ranks 8x8 as the Global UCaaS Market Leader in Subscriber Seats for Midmarket and Enterprise Companies
January 22 2018 - 8:30AM
Business Wire
8x8 continues to expand in the fastest growing
segments of the UCaaS industry based on subscribers
8x8, Inc. (NYSE:EGHT), the leading provider of cloud
communications and customer engagement solutions, today announced
that independent market research firm Synergy Research Group named
8x8 as the global leader for the eleventh consecutive quarter for
subscriber seats in the combined midmarket (101-1000 users) and
enterprise (1001+ users) segments of the Unified Communications as
a Service (UCaaS) market, which is defined as cloud telephony,
conferencing, collaboration and messaging. The Synergy UCaaS
Firmographic Market Tracker, which was published on January 18,
2018, found that 8x8 had 32.3 percent more midmarket and enterprise
subscriber seats than the second-ranked vendor in the category.
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Synergy Research Ranks 8x8 as the Global
UCaaS Market Leader in Subscriber Seats for Midmarket and
Enterprise Companies (Graphic: Business Wire)
“In 2017, cloud was the new normal. Major barriers to cloud
adoption for midmarket and enterprise companies are now almost a
thing of the past with previously perceived weaknesses such as
security now often seen as strengths,” said Jeremy Duke, founder
and chief analyst at Synergy Research Group. “Traditionally, UCaaS
served mostly smaller sized organizations, but the two fastest
growing market segments are UCaaS deployments with over 100 and
1,000 seats, which collectively are growing at 36.8 percent year
over year in terms of subscriber seats. 8x8 in 3Q 2017 maintained
the largest subscriber base in this growing segment.”
According to the report, 8x8 and the 8x8 Virtual Office cloud
communications solution, have the highest market share among all
vendors in the midmarket and enterprise segments for subscriber
seats at 24 percent.
“Global mid-market and enterprise companies are increasingly
turning to 8x8 to help them improve performance against their
customer experience goals. Our combined technology in the cloud
communication and contact center categories give our customers the
tools their employees and customer-facing reps need to communicate,
innovate and access the right data within their organization to
quickly and efficiently serve their customers better,” said Vikram
Verma, CEO at 8x8, Inc. “The Synergy report validates our market
leadership and commitment to continuously innovate our cloud
communications and contact center solutions that capture the
benefits of cloud and data analytics.”
About 8x8, Inc.
8x8, Inc. (NYSE:EGHT) is the leading provider of global cloud
communications and customer engagement solutions to over a million
business users worldwide, empowering them to deliver exceptional
customer experiences. 8x8 is recognized as a market leader in the
midmarket and enterprise sector by Synergy Research. For additional
information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter,
and Facebook.
8x8® and 8x8 Virtual Office® are trademarks of 8x8, Inc.
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8x8, Inc.Media:John Sun,
1-408-692-7054john.sun@8x8.comorInvestor Relations:Victoria
Hyde-Dunn, 1-669-333-5200victoria.hyde-dunn@8x8.com
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