Kohl’s to Open New Customer Operations Center to Serve Kohl’s Charge and Kohls.com Customers Nationwide
April 20 2010 - 8:00AM
Business Wire
Kohl’s Department Stores (NYSE:KSS) has signed a long-term lease
agreement on a building for a new customer operations center
located at 10000 Rogers Run in San Antonio, Texas. Expected to open
in July 2010, the 102,000-square-foot, two-story facility will
serve Kohl’s Charge customers and Kohls.com customers nationwide.
Kohl’s selected the San Antonio location for the city’s vibrance,
strong economy and availability of a robust workforce.
“We’re committed to providing exceptional customer service, and
the new facility will help ensure that Kohl’s Charge and Kohl’s.com
customers can continue to expect great things from Kohl’s,” said
Wes McDonald, Kohl’s executive vice president and chief financial
officer. “We currently operate a customer operations center and a
distribution center in Corsicana as well as 80 Kohl’s stores
throughout Texas, so we’re pleased to expand our presence in the
state and bring additional jobs to the San Antonio community.”
Hiring for the facility is scheduled to begin in June, offering
hourly and management positions. Kohl’s expects to hire
approximately 200 associates when the facility opens and ultimately
create more than 1,000 jobs over the next three years. Job-seekers
interested in career opportunities at the San Antonio facility are
encouraged to visit www.kohlscareers.com for more information and a
list of available positions.
The new customer operations center will support the growth of
Kohl’s Charge business. The center will also support the growth of
the company’s Kohls.com sales, which experienced a 48 and 38
percent revenue increase in 2008 and 2009, respectively. Kohl’s
will design all aspects of the existing building to support its
call center operations. The facility is Leadership in Energy and
Environmental Design (LEED) certified at the Silver level, and in
keeping with Kohl’s ongoing commitment to environmental
responsibility, Kohl’s will seek to maintain or expand the LEED
designation for the finished building.
Upon opening of this facility, Kohl’s will operate three
customer operations centers; the other centers are located in
Corsicana, Texas and Menomonee Falls, Wis.
Committed to Environmental
Responsibility
In December 2009, the company became the first retailer to
announce a commitment to reach net zero U.S. greenhouse gas
emissions as part of its ongoing partnership with the U.S.
Environmental Protection Agency’s (EPA’s) Climate Leaders program.
To achieve this goal of being carbon neutral, Kohl’s will continue
to invest in projects to reduce the same amount of greenhouse gas
emissions that the company emits into the atmosphere. Kohl’s is the
largest retail host of solar power in North America, and generates
solar power on-site at more than 85 locations in six states. The
company was recently ranked as the number one green retailer on
Newsweek’s list of The Greenest Big Companies in America and was
named one of the U.S. Environmental Protection Agency’s 2009 Green
Power Partners of the Year. Key environmental initiatives for
Kohl’s include energy management, recycling and green building
programs.
Committed to
Communities
As a family-focused, value-oriented company, Kohl’s is committed
to the communities it serves, and Kohl’s new hires help make a
difference in their hometowns. Through Kohl’s A-Team, associates
are encouraged to volunteer for local youth-focused nonprofit
organizations, and Kohl’s matches their efforts with corporate
grants. Throughout the year, Kohl’s sells special Kohl’s Cares for
Kids® merchandise, including books and plush toys, with 100 percent
of the net profit benefiting children’s health and education
initiatives nationwide. Kohl’s has raised more than $126 million
nationwide since the program’s inception in 2000. In addition, the
Kohl’s Kids Who Care® Scholarship Program recognizes and rewards
youth volunteerism and will award more than $410,000 in
scholarships and prizes to more than 2,100 kids nationwide in
2010.
Cautionary Statement Regarding
Forward-Looking Information
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of 1995
including guidance on the Company's targeted sales and earnings.
Kohl's intends forward-looking terminology such as "believes,"
"expects," "may," "will," "should," "anticipates," "plans," or
similar expressions to identify forward-looking statements. Such
statements are subject to certain risks and uncertainties, which
could cause Kohl's actual results to differ materially from those
anticipated by the forward-looking statements. These risks and
uncertainties include, but are not limited to, those described in
Item 1A in Kohl's Annual Report on Form 10-K, which is expressly
incorporated herein by reference, and other factors as may
periodically be described in Kohl's filings with the SEC.
About Kohl’s Department Stores
Based in Menomonee Falls, Wis., Kohl’s (NYSE: KSS) is a
family-focused, value-oriented specialty department store offering
moderately priced, exclusive and national brand apparel, shoes,
accessories, beauty and home products in an exciting shopping
environment. Kohl’s operates 1,067 stores in 49 states. A company
committed to the communities it serves, Kohl’s has raised more than
$126 million for children’s initiatives nationwide through its
Kohl’s Cares for Kids® philanthropic program, which operates under
Kohl's Cares, LLC, a wholly-owned subsidiary of Kohl's Department
Stores, Inc. For a list of store locations and information, or for
the added convenience of shopping online, visit www.kohls.com.
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