Verint Positioned as a Leader in 2021 Gartner Magic Quadrant for Workforce Engagement Management for the 13th Consecutive Year
May 03 2021 - 8:30AM
Business Wire
The Evaluation is Based on Ability to Execute and
Completeness of Vision
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today
announced that it has once again been named a Leader by Gartner,
Inc. in the research and advisory firm’s Magic Quadrant for
Workforce Engagement Management (WEM).*
Per Gartner, “Leaders provide functionally broad and deep WEM
solutions that can be deployed and supported globally. Their
software is suitable for enterprises of all sizes and complexity,
and they have broad industry coverage. Their revenue is strong and
new references are readily available.”
Per Gartner, “The impact that motivated and engaged employees
can have — not just on operational performance, but also on the
customer experience — should not be underestimated and should help
justify future investment in WEM solutions.”
According to Gartner Peer Insights workforce engagement (WEM)
reviews and ratings**, "Verint ensures that their product experts
work with your experts to facilitate an easy implementation. This
model has allowed us to hit the ground running and achieve our ROI
within six months of implementation. The tool is easy to use and
doesn't require a data scientist skill set." – Sr. Manager in
communications industry
“This continued recognition demonstrates Verint’s industry
leadership and commitment to our WEM customers and the wider
market,” says Verint’s Celia Fleischaker, chief marketing officer.
“The Verint Cloud Platform provides leading WEM capabilities
alongside solutions for knowledge management, virtual assistants,
experience management, and more. Our broad portfolio contributes to
our unique position in the market that enables us to drive
significant value for our customers.”
The Verint Customer Engagement Cloud Platform connects work,
data and experiences across the enterprise by drawing on the latest
advancements in AI-powered automation, engagement science and
connected data to meet ever-increasing, ever-shifting consumer
interactions and demands. It enables organizations to build
enduring relationships that scale across dozens of channels, many
diverse customer journeys, and millions of consumer
interactions.
For complimentary access to the full report visit the Verint
website.
Gartner does not endorse any vendor,
product or service depicted in its research publications, and does
not advise technology users to select only those vendors with the
highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner’s research organization and
should not be construed as statements of fact. Gartner disclaims
all warranties, express or implied, with respect to this research,
including any warranties of merchantability or fitness for a
particular purpose.
* Gartner Magic Quadrant for Workforce Engagement Management,
Jim Davies, Jim Robinson, Mark Dauigoy, Kim Dans, 26th April 2021.
** Gartner Peer Insights reviews constitute the subjective opinions
of individual end users based on their own experiences and do not
represent the views of Gartner or its affiliates.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210503005269/en/
Media Relations Amy Curry amy.curry@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthewfrankel@verint.com
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