Thought Leaders from Costco, Ipsos MORI and Opus Research are
Among the Featured Speakers
Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today
announced the April speaker line up that features how to power
today’s evolving workforce of people and bots. Thought leaders will
address new workforce management trends and challenges at SWPP, the
Verint/Opus Research webinar series focused on customer engagement
data and AI and analytics, how to modernize knowledge management
for greater productivity and VoC strategies for better customer
insights.
In addition, Costco’s Jamie Abernathy will share how Costco
thrives in a continually transforming retail landscape. And Ben
Page, CEO, Ipsos MORI, will share his thoughts on the Future of
Work.
2021 SWPP Virtual Summit for Workforce Professionals
Applying New Art to the Science of Workforce Management April 8,
2 p.m. ET
Verint’s Trudy Cannon, director of Go-To-Market strategy,
workforce engagement, will discuss new techniques to address
workforce management trends and challenges facing today’s contact
center leaders.
How to Crack the Customer Engagement Data Challenge
Verint and Opus Research Webinar April 8, 1 p.m.
Join Verint and Opus Research, in the second of this three-part
series, as they unpack how to unlock the value of customer
engagement data, and how a new approach can help succeed where
others fail. Opus Research’s Dan Miller, lead analyst and founder,
and Derek Top, senior analyst and research director will moderate
the session, joined by Verint’s Iain Daws, director, content
marketing and Dave Singer, VP, Go-To-Market strategy, workforce
engagement.
Modernizing Your KM Strategy for Digital Transformation
KM World Roundtable April 13, 2 p.m. ET
Join Verint’s John Chmaj, senior director, product strategy,
knowledge management (KM), in this roundtable discussion about
using KM to work smarter and faster and ensuring information is
easily accessible and fosters greater productivity and
collaboration.
How Costco Nurtures Quality Experiences to Thrive Through
Change Verint-Costco Webinar April 14, 1 p.m. ET
Join Costco’s Jamie Abernathy, director of staff development,
U.S. Member Service Centers and Verint’s Eric Head, VP of
experience leadership. In this conversation, Abernathy will share
how Costco thrives in a continually transforming retail landscape
by staying true to their core values and nurturing quality
experiences for members, employees and suppliers.
VOC Strategies and Tactics for Better Customer Insights
DestinationCRM Roundtable April 21, 2 p.m. ET
Join Verint’s Eric Head, VP of experience leadership, and learn
how to get to the heart of what a customer is thinking, feeling,
and intending to do in the future by gleaning actionable insights
to deliver tangible business results.
Future of Work April 22, 10 a.m. BST
Join Ben Page, CEO, Ipsos MORI, as he looks at what employers
and employees want—and what they expect will happen in the years
ahead. Referencing employee and consumer expectations and trends
for Ipsos Mori research, Ben will share his insights on the future
of work while reflecting on changing societal, work and consumer
values.
How to Empower Transformation with AI & Analytics
Verint and Opus Research Webinar 3 April 27, 1 p.m. ET
In the last of this three-part series, Verint and Opus Research
will explore how AI and analytics are empowering organizations with
actionable insights needed to build enduring customer
relationships. Opus Research’s Dan Miller and Derek Top will join
Verint panelists Tracy Malingo, global VP and GM, intelligent
self-service and Daniel Ziv, VP, global product strategy, speech
and text analytics.
About Verint Verint® (Nasdaq: VRNT) helps the world’s
most iconic brands – including over 85 of the Fortune 100 companies
– build enduring customer relationships by connecting work, data
and experiences across the enterprise. The Verint Customer
Engagement portfolio draws on the latest advancements in AI and
analytics, an open cloud architecture, and The Science of Customer
Engagement™ to help customers close the engagement capacity
gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210407005256/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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