Furthering momentum around its Voice of the Customer (VoC)
Analytics portfolio and mid-year business combination with
Vovici™, a leading provider of VoC and enterprise
feedback management solutions, Verint® Systems (NASDAQ: VRNT) today announced
enhancements to its solution set. Additionally, the company has
been recognized for the innovation and completeness of its VoC
Analytics portfolio, receiving Customer Interaction Solutions’
“Speech Technology Excellence Award” and the Spain Contact Center
Expert Association’s “Best Management Solution.”
Creating Seamless Customer Experiences
The latest release of the Vovici Enterprise Feedback Management
(EFM) solution features a series of advancements, including
integrations to Verint’s Impact 360® Text Analytics™--which
analyzes customer interactions and feedback from a variety of
internal and external sources such as blogs, chat, email, social
media channels, surveys and more. Following Verint’s acquisition of
Vovici, the enhancements supporting Vovici are designed to create
more seamless customer experiences. New features and functionality
further integrate Vovici Enterprise Feedback Management data into
Impact 360 Text Analytics, as well as Verint performance management
scorecards.
Through the integration, customers can now automate and schedule
the transfer of survey results, removing the need for manual
processing. With these advanced reporting features, organizations
can embed Vovici EFM charts into Verint performance management
scorecards, create password-protected report links to share with
non-Vovici users, and--at their discretion--enable viewers to
filter data within the reports. Together, these enhancements not
only provide a more integrated experience between solutions, but
offer customers another set of customer-centric performance metrics
to help drive loyalty and satisfaction.
“For us, the voice of our members spans calls, surveys, email,
chat and more,” says Kamelia Roshanian, business operations analyst
for Navy Federal Credit Union. “The vision of a VoC hub is
something we've been waiting for, and the combination of Vovici and
Verint delivers the innovative platform that will help us quickly
achieve this goal.”
Gaining Global Traction with Voice of the Customer
Analytics
Recognized for the comprehensiveness of its VoC solution for
multichannel analytics, Verint received Customer Interaction
Solutions’ 2011 “Speech Technology Excellence” award. This honor
acknowledges companies that have made significant contributions to
improving speech applications for their clients. As a recipient of
this award, the publication categorizes Verint’s Voice of the
Customer Analytics as exemplary--with a superior capability to help
improve the bottom line for customers.
The Spain Contact Center Expert Association also recognized
Verint in its recent CRC Gold Awards program. The company received
the 2011 “Best Management Solution” honor for its Voice of the
Customer Analytics. The CRC Gold Awards look for technology
solutions that support innovative customer service, and also a
corporate commitment to driving customer care.
“This industry recognition underscores our continued dedication
to supporting Voice of the Customer professionals and their
initiatives worldwide,” says Nancy Treaster, general manager,
strategic operations, Verint Witness Actionable Solutions.
“Together with Vovici, we are focused on helping our customers
excel in their ability to capture customer feedback across
interaction channels, correlate and interpret it in the context of
business objectives, and take action to drive change and respond
more effectively to customer, business and market demands.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market's first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™--comprised
of quality monitoring and recording, voice of the customer
analytics, desktop and process analytics, workforce management,
performance management, eLearning, coaching and more--serves as a
strategic asset across front- and back-office sales and service
operations that help shape the customer experience. Used by
thousands of organizations around the globe, Verint solutions help
improve the entire customer service delivery network, powering
decisions Real Time at the Right Time™ to advance service
excellence across today's customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries--including over 85 percent of the Fortune 100--use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended October 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
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360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING,
EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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