Verint® Systems Inc. (NASDAQ: VRNT) today
announced that market experts from Verint Witness Actionable
Solutions® will participate in a number of online and live industry
events commencing this Fall. The company also is kicking off its
Intelligence in Action™ Creative Practices seminar series that will
take place in cities throughout the U.S. and Canada. Topics will
range from what’s hot in contact center and enterprise workforce
optimization (WFO) technology, market trends and best practices, to
key focus areas and investment priorities leading into 2011 and
beyond.
CRMXchange Online
Event
“Before the Buzz—Using MultiChannel Customer Interactions to
Get Ahead”
September 23; 1 pm ET
Getting ahead of customer expectations, and even consumer
reaction to doing business with an organization, can present both
great challenges and opportunities. Coupled with the breadth of
multichannel service and communications media, it begs the
question: “How well are you equipped to anticipate, analyze, and
act on customers’ requirements and their experiences with your
organization?” During this webcast, Verint’s Diego
Lomanto—principal solutions marketing, analytics—will explore the
power of Customer Interaction Analytics, and how arming businesses
with an “early internal warning system” can advance them from a
reactive to proactive, customer-centric approach to sales, service,
and deeper customer relationships. To learn more and register,
visit crmxchange_verint_sept23.
Verint’s Intelligence in
Action Creative Practices Events
September–November 2010
Cities Throughout the U.S. and Canada
Verint will kick off its Fall Intelligence in Action Creative
Practices series, a reprise to its popular Spring events, in cities
across the U.S. and Canada. Keynotes will feature speakers from
Powerhouse Consulting; SWPP, the Society of Workforce Planning
Professionals; and The Customer Experience Doctor, along with a
host of Verint industry experts. In these half-day, interactive
workshop sessions, attendees will discuss how the right blend of
technology, process and people can help businesses plan, prioritize
and excel leading into 2011 and beyond. They also will hear from
thought leaders in the market about what to plan for; how emerging
trends will take shape; the rise and impact of enterprise workforce
optimization solutions designed for back-office operations; and how
developments in customer interaction analytics, workforce
management, and desktop and process analytics are helping
organizations get and stay ahead. Among the cities hosting these
events are: Charlotte, NC—September 23; Toronto, ON—October 5;
Redwood City, CA—October 12; Dallas, TX—October 19; Philadelphia,
PA—October 21; and Columbus, OH—November 3. To learn more, contact
info@verint.com.
be.connected
Conference
September 23–24; Forum de Messe Frankfurt
Frankfurt, Germany
On September 24 during this “Who’s Who in the Industry”
exhibition focused on the customer management community, Verint
customer defacto.call center & dialog will provide a firsthand
account about selecting and implementing its speech analytics
software. Focused on how the right technology and processes have
helped the leading provider of telemarketing and call center
services advance service delivery, customer experiences and
enterprise savings, the session also will highlight best practices
and tips on how to sell the value of analytics for enterprise gains
in the contact center and beyond.
New York Metro Chapter
American Teleservices Association (ATA) Online Event
October 7
It is undeniable that training agents is a valuable strategy,
but in this world of technology and remote agents where do you
begin? On October 7, Verint’s Kristyn Emenecker—vice president,
solutions marketing—will moderate an interactive webcast focused on
contact center coaching and training. This online event will
profile virtual, computer-based and distance training techniques,
and examine the financial benefits and value of prioritizing and
investing in staff development. Rounding out the session will be
real-world examples and “how to” best practices that show how
training and performance issues differ, and how to address
each.
Technology Services
World
October 18–20; The Mirage Hotel
Las Vegas, Nevada
During Technology Services World 2010, Verint’s Diego Lomanto
will join John Ragsdale—vice president, technology research, TSIA,
the Technology Services Industry Association—on the Solutions Stage
to discuss the impact of workforce optimization and customer
interaction analytics in today’s field professional and support
services operations. Taking place during the event reception
October 18 at 6:30 pm PT, attendees will hear about the latest in
technology innovation, backed by real-world examples and best
practices. Product demonstrations and further information also will
be available by visiting Verint in Booth 29 during the event.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations capture customer
intelligence, uncover business trends, discover the root cause of
employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, data
analytics customer feedback surveys), desktop and process
analytics, performance management, eLearning and coaching. Impact
360 helps improve the entire customer service delivery network,
powering the right decisions to help ensure service excellence and
transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995, including statements regarding expectations, predictions,
views, opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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