ACI Worldwide Launches “Manage My Payment”—Empowering Billers to Respond More Quickly to Consumers’ Changing Payment ...
April 16 2020 - 8:02AM
Business Wire
Part of ACI’s rapid response program, new
application within ACI Speedpay’s Virtual Collection Agent improves
consumer/biller payment plan options
ACI Worldwide (NASDAQ: ACIW), a leading global provider of
real-time electronic payment and banking solutions, today announced
additional features within its market-leading ACI Speedpay
solution, as part of its COVID-19 rapid response program. Following
last week’s announcement of Delay My Payment, which provides an
automated process for requesting payment deferrals, ACI has
launched Manage My Payment, a capability that empowers billers to
respond more quickly to consumers’ payment needs with automated,
digital payment plan options.
Manage My Payment can be easily implemented and configured by
billers, allowing them to offer flexible payment options, accept
payments and promises to pay, and receive requests for virtual
appointments from their customers who are behind on payments
because of the COVID-19 crisis. It allows consumers to self-serve
and provide information without long wait times or the challenge of
having to explain their financial situations. Moreover, Manage My
Payment is PCI-compliant, delivering enhanced data security and
protection to support distributed and work-from-home biller
workforces.
“These are unprecedented and uncertain times for consumers and
businesses around the world, coping with immense financial stress.
With the newly created Manage My Payment option as part of our
Virtual Collection Agent solution, we are working to alleviate some
of this stress, helping consumers more easily work with their
billers with automated payment offer options while ensuring billers
are compliant,” said Sanjay Gupta, executive vice president, ACI
Worldwide. “As time is of the essence, Manage My Payment allows for
fast-tracked implementation so that billers can respond more
quickly to consumer payments needs.”
ACI Speedpay is an integrated suite of PCI-compliant bill
presentment and payment services that powers mobile, web, IVR
(interactive voice response), eBill, call center and eLockbox
(consolidated remittances) payment options with integrated fraud
protection and flexible payment restructure plan options. The
solution is utilized by more than 3,700 customers across multiple
industries including consumer finance, government, healthcare,
higher education, insurance, subscription services and
utilities.
About ACI Worldwide
ACI Worldwide, the Universal Payments (UP) company, powers
electronic payments for more than 6,000 organizations around the
world. More than 1,000 of the largest financial institutions and
intermediaries, as well as thousands of global merchants, rely on
ACI to execute $14 trillion each day in payments and securities. In
addition, myriad organizations utilize our electronic bill
presentment and payment services. Through our comprehensive suite
of software solutions delivered on customers’ premises or through
ACI’s private cloud, we provide real-time, immediate payments
capabilities and enable the industry’s most complete omni-channel
payments experience. To learn more about ACI, please visit
www.aciworldwide.com. You can also find us on Twitter
@ACI_Worldwide.
© Copyright ACI Worldwide, Inc. 2020
ACI, ACI Worldwide, the ACI logo, ACI Universal Payments, UP,
the UP logo and all ACI product/solution names are trademarks or
registered trademarks of ACI Worldwide, Inc., or one of its
subsidiaries, in the United States, other countries or both. Other
parties' trademarks referenced are the property of their respective
owners.
Product roadmaps are for informational purposes only and may not
be incorporated into a contract or agreement. The development
release and timing of future product releases remains at ACI’s sole
discretion. ACI is providing the following information in
accordance with ACI's standard product communication policies. Any
resulting features, functionality, and enhancements or timing of
release of such features, functionality, and enhancements are at
the sole discretion of ACI and may be modified without notice. All
product roadmap or other similar information does not represent a
commitment to deliver any material, code, or functionality, and
should not be relied upon in making a purchasing decision.
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Media Contact Dan Ring dan.ring@aciworldwide.com
781-370-3600
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