8x8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads
May 30 2024 - 4:00AM
Business Wire
New 8x8 Ballot It! Self-Service Offering
Empowers Citizens with Election Information Aiming to Boost Turnout
for Regional and National Elections in the UK
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
centre and unified communications platform provider, today
announced the availability of 8x8 Ballot It!, an AI-powered
self-service solution that aims to empower UK citizens with the
latest and most relevant election information and help boost voter
turnout in regional and national elections.
A voice and digital chat service for public sector organisations
that seamlessly integrates into their contact centre and embeds
into existing websites, Ballot It! is powered by the conversational
AI capabilities of 8x8 Intelligent Customer Assistant. The new
solution is intentionally engineered to ensure the electorate in
each region has real-time access to relevant up-to-date information
around candidates and polling stations, while also relieving local
government staff and volunteers of a number of election-related
tasks, easing their workloads.
“From the moment an election campaign begins—regardless of it
being a general election or local election—there’s a lot of extra
pressures, requests, and demands placed on councils,” said Darren
Davies, IT User Support Manager and Technology Adoption Manager at
London Borough of Harrow Council. “So anything that helps with that
while also helping the electorate is to be welcomed.”
“In many parts of England in the recent elections, turnout was
lower than previous years. With the UK general election coming up
very soon, and Scottish and Welsh elections in around two years,
vendors, like 8x8, have a role to make sure technology is being
seen as a helper and not a hindrance,” said Jamie Snaddon, EMEA
Managing Director at 8x8, Inc. “We developed Ballot It! to support
local government efforts to encourage voting, as we believe it’s
important to ensure that every citizen is given the resources they
need to make informed choices and exercise their right to vote on
election days.”
The top value of deploying AI is to enable organizations to
provide customers with quick responses to inquiries while at the
same time increasing employee productivity.
The benefits of Ballot It! include:
- Empowered Citizens: 24/7 access to accurate information
and resources about upcoming elections to enhance knowledge and
manage voting preferences.
- Streamlined Resources: single access point for
publicly-available information.
- Instant Self-Service with Customised Information:
provides voters with links to specific local projects and candidate
information via voice and digital channels.
- Enhanced Productivity: Reduces contact centre and staff
workloads for councils and local governments with automated
messages directing citizens to the relevant online resources.
Delivering Ballot It! reinforces 8x8’s understanding of the
needs and pain points of the local government sector in the UK. The
8x8 cloud contact centre and unified communications platform
supports the constituent and employee experience requirements of
some of the best known councils in the UK, including City of
Westminster Council, Liverpool City Council, Sefton Council, and
London Borough of Hounslow.
For more information about 8x8 Ballot It!, visit 8x8 for Local
Government, download the guide Ways Conversational AI Can Support
Local Government or contact 8x8.
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, X, and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™,
Experience Communications Platform™ are trademarks of 8x8, Inc.
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