By Joanna Stern
If you want a real-life Debbie Downer at your child's next
birthday, I'm available for hire.
At a recent party, after my son's two-year-old buddy had
unwrapped some magnetic building blocks, I slyly grabbed the box to
check it wasn't an unsafe counterfeit. Then I began to tell parents
about the potentially dangerous, possibly untested children's
products on Amazon. At least I waited...until after the cake?
This is what happens when your colleagues have spent months
investigating the safety of Amazon products. You should read the
entire piece and watch the in-depth video above but here are some
of the most shocking stats:
--The Journal found 4,152 items for sale on Amazon.com that have
been declared unsafe by U.S. government agencies, are deceptively
labeled or are banned by federal regulators -- items that big-box
retailers' policies would bar from their shelves.
--We identified 157 items for sale that Amazon had said it
banned, including sleeping mats the Food and Drug Administration
warns can suffocate infants.
--We commissioned tests of 10 children's products. Four failed
tests based on federal safety standards, according to the testing
company, including one with lead levels that exceeded federal
limits.
After the Journal brought the listings to Amazon's attention,
the company removed most of them. "Safety is a top priority at
Amazon," a company spokeswoman said, adding that it has advanced
tools and a compliance team geared to prevent unsafe and
noncompliant products from being listed.
Still, the safeguards don't always work. Amazon these days
resembles a giant flea market far more than it resembles Buy Buy
Baby or even Target, with most products now coming from third-party
sellers. At least 40% of sellers on Amazon.com, the company's U.S.
marketplace, are based in China, according to Marketplace Pulse,
and some share little -- or misleading -- information about what
they're actually selling.
And it's beginning to affect our safety. Last December, Jennifer
White of Appleton, Wis., received Imden Magnetic Blocks for her
4-year-old son as a gift. Her son was rushed to the hospital after
the toy broke and he ingested some magnets, Ms. White said. The
magnetic toy set was purchased on Amazon, which removed the product
after it became aware of the incident. A company called Shenzhen
asos E-Commerce Ltd., which says it is the owner of the Imden
brand, declined to comment.
The worst part? The Imden-branded product was listed right next
to industry-leading brands like Magformers and Magnatiles, which
meet U.S. safety standards. Amazon's website and app make it
difficult to distinguish the legitimate from the illegitimate. Here
are some routes to safer shopping.
Route 1: Buy directly from Amazon.com sellers
When shopping, you first need to identify products that should
meet higher safety standards. What products are those? Rachel
Johnson Greer, a former Amazon safety and compliance manager who
now advises Amazon sellers at her firm Cascadia Seller Solutions,
helped me make a list:
--Anything for children or babies
--Anything that plugs into the wall
--Anything that has a lithium-ion battery
--Anything that touches your skin (i.e. makeup)
--Anything that covers your head or face (i.e. a scuba mask)
Items that meet those criteria should be bought directly from
Amazon.com, which can be trickier than you think. On a product
page, look at the text under the buy button. You'll typically see
one of three variants:
-- Ships from and sold by Amazon.com. This is the one you're
looking for. Like other retailers, Amazon has bought the item from
the company and sells it itself. Ms. Greer said the biggest benefit
is that Amazon requires these manufacturers to have sufficient
insurance.
-- Sold by [name of third-party seller] and Fulfilled by Amazon.
While this one may have an Amazon Prime badge, don't be fooled. The
product is shipped from Amazon's warehouses but the e-commerce
giant merely functions as the fulfillment, shipping and returns
service for the seller.
-- Ships from and sold by [name of third-party seller]. This one
comes right from that seller, and is never touched by Amazon.
There is a way -- a hard-to-find way -- to filter searches to
just Amazon.com products. On the website, search for a product. On
the results page, look at the left rail and click whatever the top
category is under the word "Department." Now scroll down to where
it says "Seller" and select "Amazon.com."
Follow a similar process on the Amazon mobile app. Search for
your product, tap Filter on the right side of the screen, select
the top department and you should see an "Amazon.com" filter when
you scroll down.
Route 2: Do Your Homework on Third-Party Sellers
Not all third-party sellers market unsafe or shady goods, of
course. In the electronics category, for instance, some of the best
options are sold by third parties. Anker, a technology brand I've
long recommended, uses Fulfilled by Amazon.
This just means that if you choose to go with a third-party
seller, you have to be more diligent in your inspection. Here's
what I do, following advice from experts:
Search the web for the company and product. Search the name of
the manufacturer of the product. If it has a website, look for
signs that this is a real, well-established company (customer
service, mission statement, etc.). Can't find a website? Red
flag!
Also check if the product is available at other retailers such
as Target, Best Buy, Buy Buy Baby or Walmart.
Carefully read product descriptions. Look over how the Amazon
product descriptions are written, keeping an eye out for basic
grammar errors and broken English. One of the biggest giveaways,
according to Ms. Greer? Commas with no spaces after them.
The word "approved" is another biggie and a strong indicator of
counterfeits because companies that comply with safety regulations
generally don't use the word. "Very few products in a compliance
sense can be approved," Ms. Greer said. "You register with the FDA,
or something complies with a particular law or is accredited."
Look at the reviews. Read the text of the reviews to see if
anyone else has had issues with the product. But beware: Fake or
incentivized reviews are a problem on Amazon and they're typically
found on listings of shady sellers. To spot these, read the text
versus just looking at the rating, use a review rating site like
ReviewMeta and read my column on other ways to spot fakes.
"Any attempt to manipulate customer reviews is strictly
prohibited," the Amazon spokeswoman said, adding that in the last
year the company has spent over $400 million to protect customers
from reviews abuse, fraud and other forms of misconduct.
Something we all need to commit to memory: "Amazon's Choice"
isn't a quality guarantee. Amazon doesn't test these products; it
crowns them using an algorithm that takes into account various
factors, including popularity, shipping speed, price and more.
Sellers have begun to figure out ways to manipulate the algorithm,
experts say.
Dig into the safety. If something you really want falls into one
of the higher risk categories above, take extra steps to make sure
it's safe. Check product recalls at recalls.gov -- a one-stop site
with info from the Consumer Product Safety Commission and other
federal agencies.
If you're buying electronics and they're supposed to be listed
or certified by UL, a globally recognized, independent
safety-testing organization, check to see if the product detail
page links to certification documents. If not, ask the seller to
provide them.
Buying food, drugs, supplements or medical devices? Check the
FDA's website. It alerts the public to safety issues in warning
letters to companies, recall notices, lists of approved drugs and
more.
Some sellers promote their products' safety features by claiming
they've been tested by independent parties or are certified by
regulators. Contact the seller for documentation. If it's an item
for a kid, ask for the children's product certificate or CPC.
I was debating between two toy trucks for my son. I contacted
both companies for the CPC. One sent it within a few days. The
other hasn't returned my emails or calls. Sure, it slowed down the
process but -- and this is what I've gotten very good at
guilt-tripping parents about at birthday parties -- a lot more
should factor into our Amazon purchase decisions besides price and
convenience.
I also do weddings and bar mitzvahs.
Frank Matt and Robert Libetti in New York and Crystal Tai in
Hong Kong contributed to this article.
Write to Joanna Stern at joanna.stern@wsj.com
(END) Dow Jones Newswires
August 23, 2019 09:10 ET (13:10 GMT)
Copyright (c) 2019 Dow Jones & Company, Inc.
Amazon.com (NASDAQ:AMZN)
Historical Stock Chart
From Aug 2024 to Sep 2024
Amazon.com (NASDAQ:AMZN)
Historical Stock Chart
From Sep 2023 to Sep 2024