Qualfon, a leading provider of world-class Customer Experience
solutions, is proud to announce its continued success as a Major
Contender in the 2024 Everest Group Customer Experience Management
(CXM) Services PEAK Matrix® Assessment for the Americas. This
milestone represents Qualfon's sixth consecutive year on the PEAK
Matrix, reflecting its substantial progress in market impact and
service delivery capabilities.
HIGHLAND
PARK, Mich., Sept. 10,
2024 /PRNewswire-PRWeb/ -- Qualfon, a leading
provider of world-class Customer Experience solutions, is proud to
announce its continued success as a Major Contender in the 2024
Everest Group Customer Experience Management (CXM) Services PEAK
Matrix® Assessment for the Americas. This milestone represents
Qualfon's sixth consecutive year on the PEAK Matrix, reflecting its
substantial progress in market impact and service delivery
capabilities.
Building upon its previous performance, Qualfon has demonstrated
remarkable upward movement on the PEAK Matrix this year. This
progress reflects advancements in market impact—through an expanded
client portfolio, revenue growth and diversity—and in vision and
capability, marked by investments in technology, and expanded
Americas delivery footprint and enhanced services. Qualfon's
success is a testament to its ability to provide scalable,
high-quality solutions that deliver exceptional outcomes for its
clients throughout the region.
Everest Group's PEAK Matrix is a respected, data-driven
framework that evaluates service providers across two key
dimensions: Market Impact and Vision & Capability. Qualfon's
growth over the past year has been fueled by its strategic
expansion of service delivery across the Americas, leveraging
advanced technology and comprehensive service offerings to drive
business outcomes for its clients.
"We are incredibly proud to move up on the PEAK Matrix® and rank
as a Major Contender for the sixth consecutive year," said
Doug Kearney, CEO of Qualfon. "We
owe our progress to the hard work and dedication of our people, who
are committed to creating remarkable results for our clients. By
pairing skilled staff with cutting-edge technology, we're creating
a meaningful impact for our partners and the customers they serve.
As we continue to expand our client relationships, our focus on
innovation and growth will ensure we deliver unparalleled value in
the CXM landscape."
Over the past year, Qualfon has achieved several key milestones
that reinforce its position as a leading CXM provider. These
include the expansion of its operations in the Philippines with the inauguration of a
state-of-the-art, 1,000-seat capacity Customer Experience center in
Cagayan de Oro. This facility
enhances Qualfon's established presence in Cebu, Dumaguete and
Manila, strengthening its ability
to deliver high-quality CX services across the region.
In response to the growing demand for Trust and Safety services,
Qualfon has also launched a strategic partnership with Accurity
Solutions, further bolstering its capabilities in content
moderation and reputation management. This partnership underscores
Qualfon's commitment to addressing critical marketplace needs and
delivering comprehensive solutions that safeguard consumers and
enhance brand integrity.
Additionally, Qualfon successfully expanded its operations into
Canada with the acquisition of
VOXDATA Solutions, a Quebec-based
contact center. This acquisition extends Qualfon's global footprint
and expands its language support capabilities, enabling the company
to provide superior CX services in both English and French.
About the PEAK Matrix Assessment
The PEAK Matrix Assessment, developed by Everest Group, is a
trusted framework for evaluating the relative market impact and
overall capabilities of service and technology providers. Providers
are assessed based on Market Impact—which includes factors such as
market adoption, portfolio diversity and value delivered to
clients—and Vision & Capability, which evaluates service scope,
innovation, investments and global delivery footprint. Companies
demonstrating significant year-over-year improvement are also
eligible for the Star Performer designation, a recognition of
exceptional performance on the PEAK Matrix.
Qualfon's continued recognition as a Major Contender is a result
of its commitment to innovation, its expansion of service offerings
and its dedication to delivering meaningful results for its
clients. Full details of the report can be found here:
https://www2.everestgrp.com/reportaction/EGR-2024-21-R-6618/Marketing
About Qualfon
At Qualfon, we provide our clients with proven solutions that
deliver remarkable experiences at life's critical moments and lead
to meaningful business outcomes. These solutions strike the perfect
balance between the latest in technology and automation with the
best global talent to ensure the most engaging human experience for
our customers.
Simply put, we make the routine exceptional, giving you the
customer experience you deserve.
Discover how Qualfon can enhance your brand's journey at
qualfon.com.
Media Contact
Chelsea Roehr, Qualfon, 1
877-261-0804, chelsea.roehr@qualfon.com , www.qualfon.com
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SOURCE Qualfon