Secures Growth Financing From Elsewhere Partners to
Accelerate Market Expansion, Appoints New CEO and Moves
Global Headquarters to Texas
LONDON and AUSTIN,
Texas, June 25, 2024 /PRNewswire/
-- Deskpro today announced the close of a $25 million Series A funding round led by
Elsewhere Partners to meet intensifying demand for its
comprehensive suite of proven help desk solutions. Deskpro will use
the growth financing to strengthen its customer experience team,
expand its AI-powered help desk solutions and further penetrate key
markets, with a focus on expansion in the
United States. Deskpro also announced the appointment of
software industry leader Brad
Murdoch as CEO and established a new global headquarters in
Austin, Texas.
"Industry-leading customer support experience is a critical
business priority for us, which led us to Deskpro's flexible
and modern help desk solution," said Marion
Abramo, Support Manager, Aquatic Informatics. "Deskpro
allows us to seamlessly manage support needs across multiple
software platforms for our global customer base. Automating our
ticketing processes, response workflows and communications has made
process optimization possible, while also improving our response
times and the quality of our support interactions. Deskpro also
offers the 'Service Level Agreement' tracking, customer
satisfaction feedback and reporting we need to understand the
performance of our business."
The company helps hundreds of global leaders like Aon,
Bitdefender, Brown University, HMRC,
Keyence, and the NHS provide exceptional customer service and
support in 20+ languages across more than 60 countries. Deskpro
offers a single, secure, customizable solution for customer service
management (CSM), IT service management (ITSM) and enterprise
service management (ESM) with flexible deployment options in
Deskpro's cloud, a customer's private cloud or on-premise in a
customer's data center.
An Elsewhere Partners Operating Advisor and seasoned software
industry executive, Murdoch brings two decades of experience
partnering with technical founders to build strong go-to-market
strategies and accelerate revenue growth to his new role as CEO of
Deskpro. He will lean on his experience successfully scaling
software companies and leading global sales, marketing and business
development teams to maximize Deskpro's market reach in the growing
help desk automation sector. Most recently serving as executive
vice president at Lightbend, Murdoch has also held various senior
executive roles at Prevoty (acquired by Imperva), Framehawk
(acquired by Citrix), Nukona (acquired by Symantec), OpenSpan
(acquired by Pegasystems), and JBoss (acquired by Red Hat). Murdoch
also serves on the Board of Directors of Permission.io.
"Working with Elsewhere Partners and the Deskpro team over the
last few months, I've been continually impressed by the company's
dedication to the ongoing success of its customers, the breadth of
its platform and the market traction it has been able to drive
organically," said Deskpro CEO Brad
Murdoch. "I am looking forward to working with the
leadership team to take Deskpro to the next phase of its growth and
fully tap its global market potential as the need for flexible,
secure, AI-driven service management solutions continues to grow
dramatically."
Based in Austin, Texas, Murdoch
plans to rapidly grow Deskpro's U.S.-based sales and marketing
team, while keeping its existing product development and
engineering teams in the London
office. Founder Chris Padfield will
remain on the Board of the company and lead product strategy as
Chief Product Officer.
"When it became clear that we needed to scale faster to meet the
needs of our customers, we conducted an extensive evaluation of
potential investors. Our shared vision with Elsewhere Partners
became apparent early on, and we are excited that this funding
round enables us to make important investments in our product and
people to further fuel our growth," noted Padfield.
As part of the financing, established software industry
leaders Rod Favaron and
Rita Selvaggi, both Operating
Partners at Elsewhere Partners, have joined the Board of Directors,
along with Principal Nick
Stoffregen. They will serve as functional advisors to
provide guidance and support for Deskpro during this high-growth
phase.
"In our effort to find and invest in leading IT automation
solutions, Deskpro stood out in a sea of help desk solution
providers because of its powerful, highly configurable and
feature-rich platform," said Favaron. "Deskpro meets the needs of
support teams serving both internal and external audiences with an
advanced solution that can be deployed in any environment. The
demand for secure, scalable help desk automation continues to grow,
and Deskpro is positioned to lead the industry into a new era of
AI-powered, enterprise-grade solutions that can meet an
organization's needs at any point in their IT evolution."
About Deskpro
Deskpro develops flexible help desk
software that enables organizations around the globe to provide
better customer-facing and internal support experiences through a
centralized and user-friendly interface for managing support
interactions across multiple channels such as email, live chat,
phone, and social media. Deskpro automates repetitive, complex, and
time-intensive processes, resulting in a more engaged and
productive staff, leading to better customer experiences. Deskpro
is extremely customizable and can be securely deployed in Deskpro's
cloud, a customer's private cloud or on-premise in a customer's
data center. For more information, visit www.deskpro.com.
About Elsewhere Partners
Elsewhere Partners is a
growth-stage investment firm that has invested in Elsewhere
Outliers – business software companies located outside of
traditional venture capital hubs that have achieved substantial
customer traction and revenue growth without significant outside
funding – since 2017. Elsewhere Partners combines transitional
capital with transformational expertise to help companies achieve
exit readiness on their own terms. Collectively, Elsewhere's
investors, Operating Partners and Operating Advisors represent
experience across 150+ organizations, 100+ acquisitions, 150+
rounds of financing and $1+ billion in total investment.
To learn more, visit https://elsewhere.partners.
Media Contact:
Erica Camilo
Connexa Communications
C: 610.639.5644
379639@email4pr.com
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SOURCE Deskpro