CentralSquare Partners with Prepared 911 to Bring Clarity to Emergency Response
June 25 2024 - 9:11AM
Business Wire
CentralSquare Technologies, an industry leader in public sector
technology, today announced it has become a verified reseller of
Prepared 911, an assistive 911 platform that synthesizes
mission-critical data to help telecommunicators process calls
faster and more accurately. CentralSquare customers will be able to
purchase Prepared 911 as a standalone solution or to complement
Vertex™ NG911 Call Handling, Computer Aided Dispatch (CAD), and
other CentralSquare public safety solutions.
Today, 911 agencies face numerous challenges with increasing
call volumes, ongoing staffing shortages, and the need to process
more data from additional inputs – including text, location data,
video, and more. With the combined expertise of Prepared and
CentralSquare, both new and existing customers can gain enhanced
situational clarity. With the ability to process and respond to
incoming data on voice, text and video, Prepared is focused on
helping call takers quickly and efficiently move through their
workflow. With the launch of their most recent offering, Prepared
Assist — a suite of AI capabilities, including audio transcription,
instant two-way language translation and real-time call
summarization — dispatchers will now be able to mobilize assistance
while providing the most accurate contextual information more
efficiently. Prepared Assist is quickly deployable into dispatch
centers without the need to rip and replace existing systems or add
burden to telecommunications staff.
With the combined expertise of Prepared and CentralSquare, both
new and existing customers can better process data from sources
beyond voice calls, gaining improved situational clarity. By
leveraging AI to assist in call handling through data collection,
analysis, and information sharing with responders in the field,
agencies benefit from more accurate, actionable intelligence to
better inform and speed responses while ensuring the safety of
officers and responders in the field.
“Every day, dispatchers must manage competing priorities across
a myriad of calls, data, and multiple screens as they process each
and every emergency call,” said Kevin Wattenbarger, Director of 911
at CentralSquare Technologies. “Partnering with Prepared 911 allows
our customers access to a consolidated view of location and other
data inputs for the CAD, easing workloads while reducing call
processing times and better equipping responders with the
information they need to drive safer outcomes, faster.”
During hurricane season and times of severe weather that may
disrupt power or cellular services, citizens will also be able to
leverage the text message feature to contact 911 and get the help
they need.
"Together, we are eliminating barriers and redefining the
landscape of emergency response with an unparalleled level of
service and access to 911 support,” said Michael Chime, Co-Founder
and CEO, Prepared. “This partnership will help emergency
communications centers innovate for the future and improve services
to citizens.”
About CentralSquare Technologies
CentralSquare Technologies is the largest independent public
sector software provider that powers all aspects of managing local
government to build smarter and safer communities. Public sectors
across North America use CentralSquare to enable efficiencies and a
seamless end-to-end integrated experience by using innovative,
cloud-based solutions and automation. CentralSquare’s scalable
technology helps state and local agencies thrive operationally,
even during states of emergency in public safety when every second
counts. Its intuitive enterprise software also includes
user-friendly platforms to support public administration agencies
with finance, asset, compliance, case management and much more to
drive better public experiences.
As the market driver for advancing safety and justice with
innovative technology, CentralSquare serves 3 out of 4 citizens
across North America. The company is headquartered in Lake Mary, FL
and has locations in North Carolina, South Dakota and British
Columbia. More information is available at CentralSquare.com.
About Prepared
Prepared is a leading provider of mission-critical multimedia
and text to public safety agencies. Prepared Assist was
purpose-built for 911 to address the problem of increasing
emergency call volumes coupled with growing staff shortages. Our
assistive, AI-powered platform specifically unlocks dispatcher
efficiency, allowing them to centralize, synthesize, and process
data faster so they can quickly discover and act on what matters
most. As an assistive layer that fits seamlessly alongside existing
tools, Prepared Assist is quickly deployable into dispatch centers
without the need to rip and replace existing systems or add burden
to your telecommunications staff.
Since its founding in 2019, the company has grown its reach to
partner with hundreds of agencies in 48 states that protect over 60
million people. In the process, it has raised over $16 million in
venture funding from leading investors, including Gradient Ventures
(Google’s AI-focused venture arm), First Round Capital, and
M13.
For more information, visit Prepared911.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240625194180/en/
Katie O’Brien, RH Strategic on behalf of CentralSquare,
centralsquarepr@rhstrategic.com Reshma Iyer, Head of Marketing,
reshma@prepared911.com