AI Unleashing New Skills and Opportunities for Office Workers
June 25 2024 - 6:05AM
An independent study by Censuswide, sponsored by Jitterbit, a
global leader in empowering transformation through automation,
reveals the promise artificial intelligence (AI) is creating for
office workers. Many see AI as offering new skills and personal
growth opportunities.
The study surveyed 1,022 full-time office workers in the U.K.
and U.S., unearthing how workers really feel about AI. The findings
uncovered positivity about working with AI technology in
professional settings.
Key findings include:
- Workers see beyond AI
demonization85% of office workers expect AI to improve
their roles, dispelling fears of job displacement and embracing the
potential for job augmentation and optimization
- AI seen more as help, not hindrance96% of
office workers believe AI can enhance their professional skills,
reflecting broad acceptance and excitement about the
technology
- Dystopian robot future no
concern61% of office workers are not concerned about AI
replacing human jobs, indicating a growing understanding of AI as a
tool that complements human efforts
Bill Conner, President and CEO of Jitterbit, commented on the
findings, “Rather than being distracted by negative headlines,
office workers see beyond the AI hype. This is an evolution, not a
revolution. U.S. and U.K. employees are identifying what AI should
be used for; learning skills, automating processes, and outsourcing
routine tasks to focus on more strategic efforts. AI is changing
the world, and our research shows office workers are open to the
true potential this incredible technology offers on a practical
level.”
Younger workers most excited about skills88% of
office workers see AI as a valuable educational resource, jumping
up to 98% for those ages 18-25. The top three skills office workers
want to learn through AI are:
- Analytical and statistical skills
(36%)
- Financial management skills (35%)
- Coding and development (32%)
Solving problems, not processesAutomating
mundane tasks has been the promise of AI for the last decade, but
this issue is finally resolved with generative AI (GenAI) that
creates new content, such as text or images, by learning patterns
from existing data and generating similar outputs. The top
anticipated benefits of AI include:
- Reducing time spent gathering
information from work systems and applications (46%)
- Increasing time for thoughtful work (33%)
- Providing more time for larger
projects (33%)
AI revalues job roles Respondents offered
strong opinions on AI’s current capabilities and limitations, as
well as where human expertise remains invaluable.
Office roles perceived to be most suitable for AI replacement
were customer support, 24%; coding, 19%; reception work, 17%;
social influencers, 17%; and parking wardens/attendants, 15%. Those
believed to be least likely replaced by AI included teachers (11%),
journalists (11%), lawyers (10%) and CEOs (10%).
Manoj Chaudhary, CTO of Jitterbit, added, “AI is evolving the
workplace by automating routine tasks and unlocking new
opportunities for office workers. This transformative technology
empowers employees to focus on strategic and creative endeavors,
fostering innovation and enhancing productivity. By infusing AI
into low-code solutions, any employee can integrate endpoints,
automate systems and even build applications using AI assistants
that can converse in natural language.”
Andrew Grill, Actionable Futurist and Author of Digitally
Curious, examined the research and shared, “AI is the future, and
the workforce knows it. They also are more realistic about its
capabilities than the media portrays. There aren’t less jobs for
humans because of AI technology — instead, there are more
productive ways to accomplish them. As smart as AI can be, it will
always need a human to command it.”
MethodologyThe research was conducted by
Censuswide with a sample of 1,022 full-time office workers ages 18
and older in the U.K. and U.S. The survey fieldwork took place in
May 2024. Censuswide abides by and employs members of the Market
Research Society, which is based on the European Society for
Opinion and Marketing Research (ESOMAR) principles and are members
of The British Polling Council.
About Jitterbit Inc.Jitterbit empowers business
transformation with low-code enterprise solutions for integration
and application development. Jitterbit combines and simplifies the
power of iPaaS, APIM, EDI, and LCAP to amplify the value of
on-premise, cloud-based, and SaaS systems and accelerate the
digital journey. Organizations around the globe rely on Jitterbit’s
experience and expertise to help them automate critical business
processes and build applications to future proof their business.
Learn more at www.jitterbit.com or follow us
on LinkedIn.
PR Contact:Brittni BorreroGabriel Marketing
Group (for Jitterbit)Email: brittnib@gabrielmarketing.com
Telephone: 248-931-3418