ZHENJIANG, China, June 24,
2024 /PRNewswire/ -- State Grid Jiangsu Electric
Power launched a self-developed "Intelligent Seat Commander"
program in Zhenjiang, effectively reducing the average handling
time of a work order by 5 minutes and significantly cutting down
the power outage time for users.
"Please accept the emergency repair work order promptly upon
receipt." At 8 a.m. on June 23, the voice reminder of the "Intelligent
Seat Commander" rang out in the Dispatch Control Hall of the Power
Supply Service Command Center of State Grid Zhenjiang Power Supply
Company. Sun Lihua, a staff member
of the center, immediately logged into the management system to
process the work order information.
The "Intelligent Seat Commander" is a program based on
intelligent technologies such as text-to-speech, voice
communication, and process automation. It can convert the repair
address and arrival timeout notifications of emergency repair work
orders into human voice and notify on-site repair personnel through
voice broadcast and automatic telephone dialing.
According to statistics, the Power Supply Service Command Center
of State Grid Zhenjiang Power Supply Company receives an average of
about 40 emergency repair work orders per day. During extreme
high-temperature weather during summer peak, the number of
emergency repair work orders received can reach up to 150 per day.
"Manual operations are prone to problems such as missing work
orders and overtime order acceptance," said Mao Guoxin, Director of
the Power Supply Service Command Center of State Grid Zhenjiang
Power Supply Company. "The 'Intelligent Seat Commander' can
effectively mitigate these issues."
With the "Intelligent Seat Commander," staff can also monitor
the status of each link of the emergency repair work order in
real-time, detect anomalies promptly, and remind proactively,
solving the inefficiency issues that existed in previous manual
operations. According to calculations, proactive warning and
handling of a work order through the "Intelligent Seat Commander"
can reduce the average power outage time for users by approximately
15 minutes.
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SOURCE State Grid Zhenjiang Power Supply Company