InMoment Wins CX Solution of the Year at the European Customer Centricity World Series Awards 2024
May 23 2024 - 8:00AM
Business Wire
InMoment®, the leading provider of Experience Improvement (XI)™,
is thrilled to announce it has been named the winner of the
European CX Solution of the Year at the Customer Centricity World
Series 2024. The company also achieved an impressive second place
in the overall global rankings.
This prestigious award highlights InMoment’s commitment to
innovation and demonstrates how its integrated CX approach has led
to faster improvements in customer lifetime value and bottom-line
performance for its customers compared to industry averages.
This year’s competition was the largest and most competitive to
date, with nearly 400 entries from 38 countries. After a rigorous
shortlisting process, 230 finalist entries were evaluated by a
panel of independent expert judges. The judges stated that,
“InMoment's initiatives showcase a forward-thinking and impactful
approach to enhancing customer and employee experiences,
positioning it as a leader in the CX domain.”
Stephan Thun, President and Managing Director of EMEA at
InMoment, commented, "We are incredibly honoured to be recognised
both globally and regionally as the CX Solution of the Year. This
award is a testament to the hard work and dedication of our
employees, who are committed to ensuring our clients lead the way
in customer experience excellence."
The Customer Centricity World Series is the premier event for
customer-centric organisations worldwide, celebrating both global
winners and regional champions. This year's awards ceremony took
place in Dubai and was organised by ARCET Global. Now in its fourth
year, the event honours companies excelling in superior customer
and employee experiences. The gala ceremony attracted 250
attendees, with an additional 250 participants joining via live
stream from around the world.
About the Awards
The Customer Centricity World Series is the ultimate gathering
of Customer Centric Organisations from around the Globe. In its
fourth year, the awards not only celebrate Worldwide Winners but
also regional winners from North America, Europe, Middle East &
North Africa, Latin America and Asia Pacific. The programme seeks
to recognise the very best Customer Experience stories.
All of ARCET Global's awards are Certified by the Customer
Institute and their scoring model is endorsed by the University of
Westminster in the UK. The large panels of over 150 expert
independent Judges choose winners after all entrants submit 1000
word case study and a 10 minute video presentation.
About InMoment
InMoment, the leader in improving experiences and the highest
recommended CX platform and services company in the world is
renowned for helping clients collect and integrate customer
experience data to uncover the insights that enable the smartest
actions. As the pace-setters in applying award-winning AI, its
global clients activate every byte of their experience data—from
structured surveys and social reviews to unstructured conversations
from call logs, emails, support tickets, and chat transcripts to
break down data silos. This unique technology combined with
in-house industry experts empowers brands to gain ROI from their CX
programmes in half the time as its competitors. Unlock the true
potential of every piece of customer data with InMoment. To learn
more, visit inmoment.com.
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Rebecca Edwards, InMoment, redwards@inmoment.com