ASC announces compliance recording and
AI-driven analytics tool for Webex Calling
HÖSBACH, Germany, March 28, 2024 /PRNewswire/ -- ASC Technologies,
a leading provider of comprehensive recording and analytics tools,
announces its successful certification for Webex Calling with Webex
by Cisco, a leading provider of collaboration technologies powering
hybrid work and customer experience. This certification
distinguishes ASC as one of the few global vendors who are
authorized to provide record capabilities for Webex Calling
communications. This capability is essential for organizations in
regulated industries that must adhere to strict compliance
standards.
A key benefit of the ASC solution is the simple and fast
configuration in the Webex Control Hub, which ensures a high level
of user-friendliness. In addition, ASC enables the migration of
on-premise solutions to the cloud by seamlessly transferring
recordings to the cloud environment. This step enables
organizations to accelerate their digital transformation and take
advantage of cloud-based services. In addition, AI-driven
analytics, powered by ASC's solutions, help organizations gain a
comprehensive view of their communications, enrich customer
relationships, and streamline compliance and risk management
processes.
"As a stable company that has been established in the market for
60 years, we see the certification for Webex Calling not only as a
confirmation of our technological expertise, but also as a promise
to our customers and partners," says Dr. Gerald Kromer, CEO of ASC. "We are committed to
providing innovative and reliable solutions that meet the demands
of today's communications technologies while ensuring our
customers' compliance requirements."
This certification is a further milestone in ASC's successful
partnership with Cisco, which has already existed for 20 years. ASC
will be exhibiting at Enterprise Connect in Gaylord Palms, and Cisco Live in Las Vegas, showcasing its innovative recording
and analytics solutions and demonstrating the results of its
collaboration with Cisco. These events offer a glimpse into how
ASC's solutions drive efficiency and insight.
About ASC
ASC is a worldwide leading provider of software and cloud
solutions in the field of omni-channel recording, quality
management, and analytics. Among our target groups are all
companies that record their communications, especially financial
service providers, contact centers, and public safety
organizations. We offer solutions for recording as well as AI-based
analysis and evaluation of all communications – with full
flexibility as a cloud service, on-premise or as a hybrid solution.
Headquartered in Germany with
subsidiaries in 14 countries and experienced system integration
partners in over 60 countries, ASC is the #1 Europe-based player in its industry.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration
solutions which includes video meetings, calling, messaging,
events, customer experience solutions like contact center and
purpose-built collaboration devices. At Webex, we start with people
and their experiences first. This focus on delivering inclusive
collaboration experiences fuels our innovation, which leverages AI
and Machine Learning, to remove the barriers of geography,
language, personality, and familiarity with technology. Our
solutions are underpinned with security and privacy by design. We
work with the world's leading business and productivity apps –
delivered through a single application and interface. Learn more at
webex.com.
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