BOGOTA, Colombia, Dec. 15, 2021 /PRNewswire/ -- Colombia has become one of the most important
destinations for the development of Business Process Outsourcing
(BPO) operations. This is confirmed by the Offshore BPO Confidence
Index 2021, which places the country in the first position of a
list that includes the 12 main BPO world markets, an achivemenit
that is celebrated by Invest in Bogota, the Investment
Promotion Agency responsable for attracting foreing BPO companies
to the capital city of the country.
The index is the result of surveys with about 100 managers of
BPO companies located in Bulgaria,
Colombia, Egypt, El
Salvador, Honduras,
India, Jamaica, Mexico, Nicaragua, the
Philippines, Poland, and
South Africa, who rated their
level of confidence in categories such as political and economic
stability, government support, security, real estate market,
availability of multilingual talent and strength of the BPO
industry.
Colombia, with a rating of
90.9%, appears in the first place of the index, followed by
India, Bulgaria, South
Africa, and El Salvador.
The country's highest-rated categories are government support and
BPO industry cohesion. Additionally, aspects such as the country's
telecommunications infrastructure, talent availability, and
economic stability received outstanding ratings.
In terms of government support, the ranking highlights the
country's plans to strengthen the supply of talent by investing in
bilingualism programs, while in terms of talent availability, a
category in which the country achieved an almost perfect score,
respondents expressed confidence that they will be able to expand
their operations for at least the next three years.
One of the sections in which Colombia achieved the highest rating was the
cohesion of the BPO industry. According to the index, executives
have high confidence in the BPO association, Bpro, as well as in
several of the investment promotion agencies operating in the
country such as ProColombia and Invest in Bogota.
"The articulated strategy led by the public sector and private
companies has allowed Colombia to
become one of the best environments in the world for the
development of BPO operations. From Bogota, we are committed to attracting
international BPO companies that contribute to the economic and
social development of the capital", highlights Isabella
Muñoz, Executive Director of Invest in Bogota.
Colombia is the third BPO
market in Latin America with a
revenue that exceeds 1,7 billion. Bogota, which concentrates more than 50% of
the BPO operations, appears as the cluster of the industry in
Colombia. In addition, 85% of the
bilingual talent that is part of the sector is in the capital of
the country.
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SOURCE Invest in Bogotá