Siemens and Aspect Team to Integrate Siemens HiPath Technology with Aspect's Uniphi Architecture
October 27 2003 - 4:30PM
PR Newswire (US)
Siemens and Aspect Team to Integrate Siemens HiPath Technology with
Aspect's Uniphi Architecture LAS VEGAS, eBIZ 2003, Oct. 27
/PRNewswire/ -- Siemens Information and Communication Networks (IC
Networks) and Aspect Communications Corporation , a leading
provider of enterprise customer contact solutions, announce today
that they will team to deliver applications for the rapidly growing
market for IP communications and services. As an OEM partner,
Aspect will integrate Siemens HiPath technology with its Uniphi
architecture to ensure that companies will also be able to use
traditional voice applications on IP-based systems. Today, many
applications in contact centers still run on circuit-switched
systems, despite the ongoing advance of the package-oriented IP
protocol as the enterprise-wide standard. This presents many
companies with the challenge of combining the traditional switching
technology with the new IP world. HiPath makes Siemens IC Networks
the leading provider of IP communication solutions for companies.
Aspect now plans to integrate HiPath technology with its Uniphi
architecture to enable contact center applications based on
conventional systems to run on IP-based communication systems as
well. This offers companies cost-effective migration options,
especially because existing contact center applications can then be
used in heterogeneous environments. As a result, IT managers can
either gradually migrate an existing network to IP communication or
implement a completely new communication technology. The basis for
this joint solution, which will be marketed by Aspect, is formed by
Aspect's Uniphi architecture and Siemens HiPath technology and
combines the advantages of IP networking with the performance
range, wealth of applications and high availability of a
traditional circuit-switched system. Background Information:
Siemens has been a sales partner for Aspect products since 1995 and
has sold Aspect solutions to more than 170 customers throughout
Europe. This successful relationship formed the basis for a new
agreement in which Aspect acts as an OEM partner for Siemens HiPath
technology in the enterprise sector and at the same time markets
its own mission-critical business communications solutions.
Aspect's Uniphi architecture is designed to "unify" the contact
center and the enterprise by integrating the applications that
drive customer communications, contact center and customer
information and workforce productivity -- resulting in better
insight to business and customer activity. Uniphi extends Aspect's
vision of delivering proven, multi-product solutions, whether PSTN,
IP hybrid or pure VoIP, while still lowering total costs of
ownership and protecting contact center investments as new
technologies and standards emerge. HiPath is the enterprise
convergence architecture from Siemens. A comprehensive solution and
service portfolio enables companies to further expand their
existing voice and data infrastructures, safeguard their existing
capital investment and implement second-generation IP (2gIP)
applications. 2gIP applications optimize company processes and lead
to a sustained improvement in productivity for the corporation.
Thanks to the continuous further development of its products and
software, Siemens Enterprise Networks is an innovation leader on
the path to a seamless integration of real-time communication in
the IT world. According to analysts, HiPath has ensured that
Siemens is the world's number one supplier of VoIP connections.
With a market share of 38.6 percent, Siemens aims to further expand
this position. Over 70 percent of the Fortune 500 corporations have
selected a HiPath solution. Customers include BMW, DaimlerChrysler,
Deutsche Bank, Ford, IBM, Kodak, SAP, BP and Volvo. Additional
information about HiPath is available at http://www.hipath.com/ .
About Siemens Information and Communication Networks (IC Networks)
Siemens Information and Communication Networks (IC Networks) is a
leading provider of network technology for enterprises, carriers
and service providers. Its comprehensive portfolio -- HiPath for
enterprises, SURPASS for carriers -- comprises IP-based convergence
solutions for voice and data, a full range of solutions for
broadband access and optical transport networks. The Siemens Group
thus provides complete solutions from a single source for the
infrastructure of the next generation network-optimized for a
prompt return on investment and to open up new business
opportunities for customers. In fiscal 2002 (year-end Sept. 30) IC
Networks posted sales of EUR 9.6 billion. Further information about
ICN is available at http://www.siemens.com/networks . About Aspect
Communications Aspect Communications Corporation is the world's
largest company focused exclusively on contact center solutions,
and the only one that unifies workforce, information and
communications to deliver exceptional customer service. The Aspect
brand is trusted by more than 75 percent of the Fortune 50, and
more than 3 million customer sales and service professionals
worldwide rely on Aspect's mission-critical business communications
solutions. The company's leadership is based on 18 years of
expertise gained from more than 8,000 successful implementations
worldwide. Aspect is headquartered in San Jose, Calif., with 24
offices in 11 countries around the world. For more information,
visit Aspect's Web site at http://www.aspect.com/ or call
877-621-3692. NOTE: Aspect, the Aspect logo and the phrases and
marks relating to other Aspect products and services discussed in
this press release constitute one or both of the following: (1)
registered trademarks and/or service marks of Aspect Communications
Corporation in the United States and/or other countries or (2)
intellectual property subject to protection under common law
principles. All other names and marks mentioned in this document
are properties of their respective owners. DATASOURCE: Aspect
Communications Corporation CONTACT: Jennifer Stroud, Public
Relations, +1-615-221-6842, or , or Carrie Kovac, Investor
Relations, +1-408-325-2437, or , both of Aspect Communications; or
Ulrike Arnhard of Siemens AG, Corporate Communications Press
Office, Munich, +49-89 722-47228, or Web site:
http://www.siemens.com/ Web site: http://www.aspect.com/
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