MAIDENHEAD, England,
Sept. 28, 2017 /PRNewswire/ -- SDL
Instant Translation for Live Agent is now available on the
Salesforce AppExchange, empowering businesses to connect with their
customers, partners and employees in entirely new ways. Based on
patented Machine Translation technology, SDL Instant Translation
for Live Agent helps organisations better serve their global
customers, regardless of their spoken language.
Built on the Salesforce Platform, SDL Instant Translation for
Live Agent is currently available on the Salesforce AppExchange at:
https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EJHWOUA5
The technology integrates with Salesforce Live Agent, enabling
agents to identify the customer's native language as part of any
inbound chat. It then translates the text – in real-time – into the
agent's native language. This means that a single agent with
limited foreign language skills can still communicate clearly with
customers from multiple countries. Customers benefit from immediate
answers to their queries without having to queue for available
agents who speak their local language.
In addition, SDL Instant Translation for Live Agent offers:
● Quality: Advanced machine
translation technology for an even greater level of localization
automation. Companies can train their own engines and use their own
terminology.
● Traceability: Bilingual
chat content is available for the agent and customer to save for
later reference.
● Quality control: Agents
can verify the translation retains the original meaning by
automatically reverse-checking the translation, ensuring it's
accurate.
● Pre-translated popular
phrases: Pre-translated versions of the Quick Text phrases can
be leveraged by agents to maximize their efficiency and deliver
consistent translation.
● Partners supported: Also
available for third parties to include in their own
applications.
● Any device, anywhere:
Provides a multi-channel experience, available via browser, mobile
or tablet.
Comments on the News
"Businesses today are looking for
better ways to engage with consumers in their own language," said
Thomas Labarthe, EVP of Business and
Corporate Development, SDL. "With SDL Instant Translation for Live
Agent, companies can now efficiently engage with consumers 24/7 –
in multiple languages – and deliver the experience they've come to
expect."
"Everyone and everything is getting smarter and more connected
than ever before, and companies are looking to transform the way
they connect with customers, partners and employees," said
Kori O'Brien, SVP, ISV Sales,
Salesforce. "By leveraging the power of the Salesforce
Platform, SDL provides customers with an exciting new way to engage
with customers in multiple languages."
About Salesforce AppExchange
Salesforce AppExchange is
the world's leading enterprise apps marketplace that empowers
companies to sell, service, market and engage in entirely new ways.
With 3,000 partner apps and more than 4 million customer installs,
it is the most comprehensive source of cloud, mobile, social, IoT,
analytics and artificial intelligence technologies for
businesses.
Additional Resources
● Like Salesforce on
Facebook:http://www.facebook.com/salesforce
● Follow Salesforce on Twitter:
https://twitter.com/salesforce
Salesforce, AppExchange and others are among the trademarks of
salesforce.com, inc.
About SDL
SDL (LSE: SDL) is a global innovator in
language translation technology, services and content management.
Over the past 25 years we've helped companies
deliver transformative business results by enabling powerful,
nuanced digital experiences with customers around the world. Are
you in the know? Find out why 78 out of the top 100 global brands
work with us at SDL.com and follow us on LinkedIn Twitter and
Facebook.
Denis Davies
SDL
+44-7496-729-057
ddavies@sdl.com
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SOURCE SDL