The company is the first in Canada to integrate state of the art 360° VR
video to train customer service
representatives
TORONTO, Oct. 10,
2023 /CNW/ - Today, Hydro One announced its
partnership with VR Vision, a renowned virtual reality (VR)
technology company, to support its new connection training
curriculum for its customer care and field service teams. This
collaboration marks a first of its kind in Canada for customer care utility teams and
marks a significant leap forward from the traditional utility
services training model. Approximately 530 Hydro One employees are
being trained using VR from now until the end of June 2024.
"Virtual reality training at Hydro One unlocks a world of
possibilities, offering immersive experiences, practical skill
development and collaborative learning for our employees," said
Teri French, Executive Vice
President, Operations and Customer Care, Hydro One. "It's a
game-changer that will start to unlock a simple and easy experience
for customers looking to connect with Hydro One's services."
"We are proud to collaborate with Hydro One on this
groundbreaking project," said Roni
Cerga, CEO, VR Vision. "Our expertise in virtual reality
technology combined with Hydro One's commitment to innovation has
resulted in a transformative training solution for all those
involved in the new connection process. We believe this partnership
sets a new standard for the utility industry and opens the doors to
endless possibilities for immersive training."
The VR training program developed by Hydro One and VR Vision
accelerates the learning process by immersing trainees in a
realistic, interactive environment, enabling them to gain practical
experience quickly. It fosters empathy and understanding, allowing
team members to better understand and appreciate the perspectives
of customers. The program also enhances the retention of knowledge
and skills through experiential learning, resulting in more
confidence and proficiency.
Hydro One employees taking part in VR training.
Hydro One is committed to customer service excellence and
continuous improvement. By embracing cutting-edge technologies,
Hydro One's is ensuring employees learn the necessary skills to
deliver exceptional service now and in the future.
Hydro One Limited (TSX:
H)
Hydro One Limited, through its wholly-owned subsidiaries, is
Ontario's largest electricity
transmission and distribution provider with approximately 1.5
million valued customers, approximately $31.5 billion in assets as at December 31, 2022, and annual revenues in 2022 of
approximately $7.8 billion.
Our team of approximately 9,300 skilled and dedicated employees
proudly build and maintain a safe and reliable electricity system
which is essential to supporting strong and successful communities.
In 2022, Hydro One invested approximately $2.1 billion in its transmission and distribution
networks, and supported the economy through buying approximately
$1.9 billion of goods and
services.
We are committed to the communities where we live and work
through community investment, sustainability and diversity
initiatives. We are designated as a Sustainable Electricity Leader™
by Electricity Canada.
Hydro One Limited's common shares are listed on the TSX and
certain of Hydro One Inc.'s medium term notes are listed on the
NYSE. Additional information can be accessed at www.hydroone.com,
www.sedarplus.com or www.sec.gov.
About VR Vision
VR Vision provides complete, end-to-end, extended reality (XR)
solutions for enterprises. With our custom content management
solutions combined with full-scale analytics, the VR Vision
platform provides scalable XR deployment to enhance human potential
and improve training efficiency with the latest in XR technology.
With VR Vision, enterprises can transform their workforce with
unique learning experiences that increase retention, reduce
incidents, and deliver formidable cost savings versus traditional
training methods.
For more information visit
https://www.vrvisiongroup.com
SOURCE Hydro One Inc.