Continental Airlines Receives Top Honors in Business Travel News' Annual Airline Survey
November 17 2009 - 11:27AM
PR Newswire (US)
Survey measures corporate travel buyer perceptions of airline
performance HOUSTON, Nov. 17 /PRNewswire-FirstCall/ -- Continental
Airlines (NYSE: CAL) outranked its U.S. network competitors to take
top honors in Business Travel News' (BTN) Annual Airline Survey for
the second consecutive year. Continental ranked highest in half of
the 10 survey categories including quality of airline
communications, value of relationships with account managers and
sales representatives, problem resolution and flexibility in
negotiating transient pricing. "Even in these tough times, we
continue to invest in the product, listen to our buyers and work
hard to give them what they want," said Monisa Cline, Continental's
staff vice president North America sales. "Our goal is to be the
most visible sales team in the industry because we believe that
relationships matter." This is the 12th year that BTN has conducted
its Annual Airline Survey that measures corporate travel buyer
perceptions of airline performance in negotiating for and
delivering service and maintaining preferred relationships. BTN
contracted Equation Research to host and tabulate the survey of
randomly selected qualified readers. The domestic survey contained
a list of the 12 largest domestic airlines as identified by the
U.S. Department of Transportation, excluding regional affiliates of
major carriers. Continental Airlines is the world's fifth largest
airline. Continental, together with Continental Express and
Continental Connection, has more than 2,400 daily departures
throughout the Americas, Europe and Asia, serving 130 domestic and
132 international destinations. Continental is a member of Star
Alliance, which provides access to more than 900 additional points
in 169 countries via 24 other member airlines. With more than
41,000 employees, Continental has hubs serving New York, Houston,
Cleveland and Guam, and together with its regional partners,
carries approximately 63 million passengers per year. Celebrating
its 75th anniversary this year, Continental consistently earns
awards and critical acclaim for both its operation and its
corporate culture. For the sixth consecutive year, FORTUNE magazine
named Continental the No. 1 World's Most Admired Airline on its
2009 list of World's Most Admired Companies. For more company
information, go to continental.com. DATASOURCE: Continental
Airlines CONTACT: Continental Airlines Corporate Communications,
+1-713-324-5080, Web Site: http://www.continental.com/
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