ServiceNow and Boomi Announce Strategic Commitment to Elevate Customer Experiences Through AI-Powered Self-Service
July 24 2024 - 4:08PM
Business Wire
Boomi to use ServiceNow solutions to deliver
streamlined customer support and improved self-service
experiences
ServiceNow to integrate Boomi’s
industry-leading API Management capabilities with Automation Engine
for complete visibility across a user’s API landscape and enhanced
governance
ServiceNow (NYSE: NOW), the AI platform for business
transformation, and Boomi, a leader in intelligent integration and
automation, today announced a strategic commitment to jointly
elevate customer experiences through AI-powered self-service with
solutions including ServiceNow Technology Provider Service
Management (TPSM). In addition, as a key customer of ServiceNow,
Boomi will use ServiceNow App Engine to deliver streamlined
customer support and improved self-service. ServiceNow will also
integrate Boomi’s next-generation and industry-leading Application
Programming Interface (API) Management (APIM) capabilities with
Automation Engine for complete visibility across a user’s API
landscape and enhanced governance.
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Enterprises today struggle with time-consuming manual processes
and a patchwork of isolated systems, creating data silos, slowing
down innovation, and impacting customer experiences. According to
IDC, only 12 percent of organizations connect customer data between
departments; however, AI is proving to be a catalyst of connection
and collaboration to improve and accelerate operational efficiency
at scale.1
Boomi’s use of the Now Platform and ServiceNow’s AI-powered TPSM
offering will transform its customer support and expand
self-service. Through ServiceNow’s unified platform, Boomi will
help eliminate silos and simplify internal processes to drive
better, faster, and more efficient collaboration while helping
reduce manual work through intelligent automation. Boomi will also
use ServiceNow’s App Engine to build workflows into its Master Data
Hub, its cloud-native data management platform, for a simplified,
more intuitive user experience.
“As customer expectations evolve, businesses require simple,
agile, and easy to use solutions to meet those needs,” said Paul
Fipps, president, global industries and strategic growth at
ServiceNow. “We’re thrilled to be working with Boomi to help them
revolutionize their customer experience with the Now Platform and
to collaborate on innovations that will advance business
automation. By combining Boomi’s industry-leading API Management
with ServiceNow’s suite of intelligent automation solutions, we’re
also bringing an even more robust toolset to creators and app
developers.”
“Simplifying and streamlining complex business processes is at
the core of what Boomi aims to achieve for our customers," said
Steve Lucas, CEO at Boomi. "By integrating our intelligent
Integration and Data Hub platform with ServiceNow’s powerful
automation solutions, we're able to deliver self-service workflows,
eliminate silos, enhance collaboration, and drive operational
efficiency. This collaboration not only empowers Boomi and
ServiceNow customers to harness the full potential of AI and
automation but also sets the stage for a new era of seamless,
personalized business transformation, all built on reliable and
trusted data.”
ServiceNow will also bring Boomi’s advanced, lightweight APIM
solution to its customers, to help deepen ServiceNow’s suite of
intelligent automation solutions. Purpose-built to streamline
experiences for application creators, Boomi's modern APIM platform
provides a centralized view across a user’s API landscape,
empowering creators with complete visibility to quickly discover,
provision, and secure their APIs no matter where they reside. The
new offerings are expected to be available later this year.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
About Boomi
Boomi, the intelligent integration and automation leader, helps
organizations around the world automate and streamline critical
processes to achieve business outcomes faster. Harnessing advanced
AI capabilities, the Boomi Enterprise Platform seamlessly connects
systems and manages data flows with API management, integration,
data management, and AI orchestration in one comprehensive
solution. With a customer base exceeding 20,000 companies globally
and a rapidly expanding network of 800+ partners, Boomi is
revolutionizing the way enterprises of all sizes achieve business
agility and operational excellence. Discover more at boomi.com.
© 2024 Boomi, LP. Boomi, the ‘B’ logo, and Boomiverse are
trademarks of Boomi, LP or its subsidiaries or affiliates. All
rights reserved. Other names or marks may be the trademarks of
their respective owners.
1 IDC blog, Five Levers for Scaling the Digital Business, April
2023
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version on businesswire.com: https://www.businesswire.com/news/home/20240724713951/en/
Media Contacts:
ServiceNow Lindsay Capurro 503-551-2655
Press@servicenow.com
Boomi Kristen Walker 415-613-8320
Kristen.Walker@boomi.com
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