REVOLVE Continues to Elevate International Service Levels, Raising the Bar for Customer Experiences in New Zealand and Singap...
January 29 2020 - 8:30AM
Business Wire
Revolve Group, Inc. (NYSE: RVLV) today announced the
launch of upgraded service levels in New Zealand and Singapore to
further elevate its customer experience in these international
markets.
For the first time, REVOLVE customers in New Zealand and
Singapore have access to hassle-free returns at no cost, free
2-3-day express shipping, and a local toll-free number to reach
customer service agents. The service enhancements in New Zealand
also reflect all-inclusive pricing, with applicable taxes included
in the purchase price, eliminating “sticker shock” at checkout and
significantly streamlining the process for returns.
The launch of upgraded customer experiences in New Zealand and
Singapore follows REVOLVE’s success in offering elevated service
levels for customers in the United Kingdom, Western Europe and
Australia.
“We are constantly looking to raise the bar and exceed the
expectations of our customers,” commented Kai Li, Vice President of
International. “We have always encouraged customers to use their
home as their fitting room to experiment with styles and sizes
where they are most comfortable. Customers in the United Kingdom,
Western Europe and Australia have responded favorably to these
enhancements, demonstrating higher purchase activity and increased
retention, reinforcing the global power of the REVOLVE brand. We
are pleased to extend this experience to customers in New Zealand
and Singapore, creating additional customer interest and excitement
in markets we believe offer attractive growth potential.”
Enhanced Service Highlights in New Zealand and
Singapore:
- 2-3 Day Express Shipping: Upgraded free express
shipping, offering improved transit time
- Free Returns: Faster, free and hassle-free returns
- Expanded Customer Service: Offering local, toll-free
phone numbers with expanded availability, 7 days a week.
- All-Inclusive Pricing (New Zealand): Incorporating taxes
into the all-inclusive price avoids surprises at checkout and
streamlines the return process by eliminating the need for
consumers to separately recoup duties paid when returning
items.
ABOUT REVOLVE GROUP,
INC.
Revolve Group, Inc. (RVLV) is the next-generation fashion
retailer for Millennial and Generation Z consumers. As a trusted,
premium lifestyle brand, and a go-to online source for discovery
and inspiration, we deliver an engaging customer experience from a
vast yet curated offering of apparel, footwear, accessories and
beauty styles. Our dynamic platform connects a deeply engaged
community of millions of consumers, thousands of global fashion
influencers, and hundreds of emerging, established and owned
brands.
We were founded in 2003 by our co-CEOs, Michael Mente and Mike
Karanikolas. We sell merchandise through two differentiated
segments, REVOLVE and FORWARD, that leverage one platform. Through
REVOLVE we offer a highly curated assortment of full-price premium
apparel and footwear, accessories and beauty products from
emerging, established and owned brands. Through FORWARD we offer an
assortment of iconic and emerging luxury brands. For more
information, visit www.revolve.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200129005181/en/
Kendall Sargeant Kendall.Sargeant@revolve.com
Simone Kuhfal Simone.Kuhfal@revolve.com
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