Mercado Libre Standardizes on New Relic for All of its 13,700 Engineering and Product Team Members
April 11 2023 - 11:00AM
Business Wire
Latin America’s largest e-commerce and payments
company ensures high uptime and reliability across 140 million
users in 18 countries by using New Relic for end-to-end
observability
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced that Mercado Libre, the largest
e-commerce and payments company in Latin America, is standardizing
on OpenTelemetry and New Relic to advance its observability
strategy. By using New Relic, Mercado Libre can ensure all of its
more than 13,700 engineering and product team members have access
to the same high-quality observability capabilities and best
practices. Mercado Libre can monitor its infrastructure and
applications in real-time, and proactively identify and mitigate
issues in its stack before customers are impacted.
Mercado Libre is at the forefront of innovation in e-commerce
with its platform that democratizes the buying and selling of goods
for millions of people across Latin America. The engineering team
supports up to 700 million requests per minute, and manages 10,000
deployments per day—half of these in the production environment.
Mercado Libre relies on New Relic to manage their operations at
scale by collecting, searching, visualizing, and alerting based on
telemetry data like metrics, events, and traces. Mercado Libre is
expanding its observability strategy and leaning into
OpenTelemetry, with special attention to distributed tracing to
gain a deeper understanding of how its stack is working.
“It’s critical for us to deliver a great digital experience to
our users, and our engineering teams are tasked with maintaining a
complex and ever-changing system,” said Mercado Libre Senior
Engineering Manager Juan Martin Pi. “New Relic helps us to
consolidate our ecosystem, maintain the uptime and reliability of
our system, and detect, predict, and resolve any issues as quickly
as possible. The depth of the platform, combined with
OpenTelemetry, unlocks deeper insights into running our stack even
more efficiently.”
With New Relic, Mercado Libre has access to more than 30
monitoring capabilities—like distributed tracing, errors inbox, and
anomaly detection—that enable the company to streamline its
monitoring and troubleshooting process and improve the overall
performance and stability of its platform. Implementations and
benefits include:
- Reducing mean time to resolution (MTTR): By deploying
distributed tracing, service maps, external services, errors inbox,
and anomaly detection, Mercado Libre can gain visibility into
patterns and workflows across the entire incident lifecycle.
- Reducing major incidents: Leveraging multiple tools in
the New Relic platform, Mercado Libre can reduce major
incidents.
- Improving applications performance: Using New Relic
insights, the engineering team has the power to query across all
applications to quickly identify which issues affected conversion
rates.
- Improving agility: The engineering team can easily
monitor a decentralized ecosystem running on thousands of servers
and web applications in every phase from concept to
post-release.
- Optimizing application telemetry data and improving
developer productivity: Using OpenTelemetry, the Mercado Libre
team created a single collection agent that supports all types of
telemetry data as they instrument applications.
- Easing transition from APM to OpenTelemetry: The
engineering team can seamlessly transition from APM to
OpenTelemetry without interrupting productivity.
New Relic helps companies like Mercado Libre make observability
a daily practice across the entire software lifecycle. With the New
Relic all-in-one observability platform, every engineer regardless
of their role— backend, web, mobile, infrastructure ops, network,
SRE, DevOps—can see relevant data and analysis for the services
they own, and also see dependencies across their tech stack. That's
why businesses using New Relic report improvements in uptime and
reliability, higher operational efficiency, and better customer
experiences that fuel innovation and growth.
“Observability is mission critical for digital businesses of
every size to maintain operational awareness of their software
deployed across infrastructures,” said New Relic Chief Product
Officer Manav Khurana. “Mercado Libre is a prime example of the
benefits businesses can experience when they make observability a
daily practice.”
New customers can sign up for free or request a demo. Additional
information is available here:
- Customer testimonial video
- Customer success story
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com
About Mercado Libre
Founded in 1999, Mercado Libre (NASDAQ: Meli) is the leading
e-commerce and digital financial services technology company in
Latin America, with a presence in 18 countries. It offers a
complete ecosystem of solutions so that individuals and companies
can buy, sell, advertise, obtain credit and insurance, collect,
send money, save, and pay for goods and services both online and in
physical stores. Mercado Libre seeks to democratize commerce and
financial services in Latin America, a market which offers great
opportunities and high growth potential. It applies world-class
technology to design intuitive solutions adapted to the regional
culture to transform the lives of millions of people in the region.
More information at http://investor.mercadolibre.com/.
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version on businesswire.com: https://www.businesswire.com/news/home/20230405005382/en/
Media Contact Elena Keamy New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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