New Relic Brings Logs into Application Performance Monitoring
May 18 2022 - 12:00PM
Business Wire
Bundling log collection, correlation, and
visualization into single APM agent makes it easier for developers
to find and fix problems faster without needing to install
third-party configurations
FUTURESTACK—New Relic (NYSE: NEWR), the observability
company, announced enhancements to its Application Performance
Monitoring (APM) to automatically collect logs in context with
application metrics and traces. Logs are critical for
observability, and automatically coupling logs collection with APM
allows engineers to immediately investigate relevant logs
associated with their other telemetry data, helping them
troubleshoot their applications faster. This new feature improves
upon the already 3X+ more value that New Relic customers receive
compared to other observability platforms, which require 13+
different SKUs with disjointed experiences and legacy product-based
pricing models.
Collecting logs can be a complex, manual, and often frustrating
experience. Developers often have to request access to specific
hosts and configure non-standard log forwarding to collect
application logs separate from their APM metrics. To address these
common limitations, New Relic updated its Java, Ruby, and .NET APM
agents to automatically collect and ingest application logs. With
this new feature, New Relic is making logging easier for developers
by simplifying log forwarding directly from the APM agent,
providing logs in context, and enhancing the APM UI to surface
relevant logs that are automatically associated with other
telemetry data for APM to reduce context-switching. Engineers no
longer need to worry about manual and non-standard log forwarding,
and will still get granular configuration options to tailor log
collection with the option to opt out anytime.
“Our customers have told us that they experience two primary
problems when it comes to logging: first is the ability to collect
log data; second is contextualizing the data to make it actionable.
When troubleshooting an issue, our customers shouldn’t have to
context switch across the UI to navigate the wealth of available
information,” said New Relic SVP and Product General Manager
Wendy Shepperd. “Now with a single agent deployment for the
supported application languages, engineers get a simple yet
holistic solution to quickly see and act on all their telemetry in
context. The new functionality curates the data automatically, such
as entity GUIDs for related APM service entities, including
application logs, so that highly correlated telemetry logs are
already visible right out of the box.”
With the latest versions of Java, Ruby, and .NET agents for
supported frameworks, New Relic customers can view application logs
in context of APM metrics, traces and events, removing the need to
switch between screens; collect and forward logs to New Relic with
little to maintain or relying on manual configurations; and access
logs inside APM with enhanced UI improvements. In addition, the
update includes robust support to ensure security, compliance and
control:
- Data Security: Mask, obfuscate, and prevent sending PII,
PHI, or any other sensitive data via detailed security
configurations.
- Ingest Control: Use in-agent log sampling to manage
ingested volume and avoid double-billing to continue to receive 3X
more value than alternate log management solutions.
- Compliance: Log collection disabled by default for
HIPAA, FedRAMP and accounts where High Security Mode is in use,
even after the agent is upgraded.
- Opt-out Anytime: Turn off automatic forwarding by
configuring your agent anytime or from the data management hub in
New Relic.
New Relic Application Performance Monitoring with the automatic
logs-in-context feature is generally available for Java 7.7.0, Ruby
8.7.0, and .NET 9.7.2 agent versions. New Relic will enable
automatic logs in context for Node.js, Python, Go, and PHP agents
over the coming quarters. For more information, read our blog
post.
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including
American Red Cross, Australia Post, Banco Inter, Chegg, Gojek,
Signify Health, TopGolf, World Fuel Services (WFS), and Zalora
improve uptime, reliability, and operational efficiency to deliver
exceptional customer experiences that fuel innovation and growth.
www.newrelic.com.
Forward-looking statements
This press release contains “forward-looking” statements, as
that term is defined under the federal securities laws, including
but not limited to statements regarding New Relic I/O, including
any anticipated benefits, results and future opportunities related
thereto. The achievement or success of the matters covered by such
forward-looking statements are based on New Relic’s current
assumptions, expectations, and beliefs and are subject to
substantial risks, uncertainties, assumptions, and changes in
circumstances that may cause New Relic’s actual results,
performance, or achievements to differ materially from those
expressed or implied in any forward-looking statement. Further
information on factors that could affect New Relic’s financial and
other results and the forward-looking statements in this press
release is included in the filings New Relic makes with the SEC
from time to time, including in New Relic’s most recent Form 10-K,
particularly under the captions “Risk Factors” and “Management’s
Discussion and Analysis of Financial Condition and Results of
Operations.” Copies of these documents may be obtained by visiting
New Relic’s Investor Relations website at http://ir.newrelic.com or
the SEC's website at www.sec.gov. New Relic assumes no obligation
and does not intend to update these forward-looking statements,
except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220518005272/en/
Media Contact Francesca DeAnda New Relic, Inc.
PR@newrelic.com
Investor Contact Peter Goldmacher New Relic, Inc. 503-336-9280
IR@newrelic.com
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