IM Ingram Micro Inc. (delisted)

The channel's leading professional services automation software optimizes sales, service and cost management across all operations - an undeniable edge in facing tough economic times TAMPA, Fla., Oct. 21 /PRNewswire/ -- As economic challenges continue to escalate, ConnectWise, the industry's leading professional services automation (PSA) software, is helping technology solution providers optimize sales and service management operations to better drive revenue and results. Real-time integration with Ingram Micro (NYSE:IM) Seismic, now enables partners to more efficiently deploy managed services, deepen their market reach and improve customer satisfaction. With ConnectWise, solution providers subscribing to Ingram Micro's Seismic Remote Management and Monitoring (RMM) and Help Desk now have the ability to leverage "two-way" RMM integration. Incidents identified through Seismic RMM will create service tickets in ConnectWise, where they can be reviewed, updated and closed by solution provider employees. Help Desk integration includes the initiation and updating of service tickets on the solution provider's ConnectWise system desk by Seismic Help Desk staff. In addition to further automating many time-intensive functions associated with managed services, Seismic-ConnectWise integration delivers powerful end-to-end monitoring and tracking features that enable substantial overall performance improvements. "Many of our Seismic partners are using the powerful combination of a managed services application and PSA tool to successfully automate their IT services and drive more efficiency and profitability throughout their organizations," commented Justin Crotty, Ingram Micro's vice president of Services, North America. "For Seismic partners using ConnectWise, this new two-way integration will help streamline operations, eliminate duplicative data entry, maximize utilization and make it that much easier to take advantage of all that Seismic offers. Simultaneously, this integration provides ConnectWise partners with the opportunity to add a world class help desk to their managed service portfolio through Seismic." With its partners' success squarely at the core of its mission, ConnectWise continues to introduce new and enhanced features that make running their companies more efficient, productive and profitable. The largest advisory council of its kind, with 21,000 partners, provides the guidance and direction to continually make ConnectWise the professional service automation software of choice. ConnectWise Distribution, the first comprehensive ERP solution for technology solution providers, enables ConnectWise partners to better manage their clients' orders through heightened product control and visibility. The tool, introduced this month, provides detailed insight into the full-range of the product lifecycle ranging from sales orders and purchasing to receiving, inventory management, and return merchandise authorizations. ConnectWise Mobile enables real-time mobile collaboration by arming sales and technical staff with up-to-the-minute work schedules, service tickets, and timesheets via their compatible mobile device. The company recently incorporated several new enhancements to the service that enable technicians to: -- Add products to service tickets on the fly from a mobile device -- Look up computer and network configurations and passwords -- Obtain client signatures for work performed in the field -- Quickly update field work with a one-handed-entry-interface via the mobile device's navigation pad Additionally, service managers can now use ConnectWise Mobile to: -- See current location of users in the field, and track their routes -- Know when users arrive and leave their scheduled appointments -- Evaluate which technicians are closest to clients in need of service -- Obtain real-time information on service tickets worked in the field ABOUT CONNECTWISE ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 22,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across their enterprises, from business development and project management, to client services and billing. The ConnectWise technology enables IT companies to drive greater accountability, operational efficiency, profitability, and tighter systems integration. Visit http://www.connectwise.com/ for more information or call 813-463-4760. DATASOURCE: ConnectWise CONTACT: Lynette Bohanan, CommCentric Solutions Inc., +1-813-727-0196, , for ConnectWise Web site: http://www.connectwise.com/

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