Ingram Micro's Product Protection Plan Builds New Revenue Streams and Extends Services Capabilities for Solution Providers
July 31 2007 - 8:00AM
PR Newswire (US)
New comprehensive services plans help partners deliver affordable
on-site customer support LAS VEGAS, Comptia Breakaway, July 31
/PRNewswire-FirstCall/ -- Ingram Micro Inc.'s (NYSE:IM) Services
Division today announced the Ingram Micro Product Protection Plan,
a flexible and affordable suite of easy-to-sell hardware services
plans that enable solution providers to offer multi-vendor, on-site
customer care and professional repair services for laptops,
desktops, servers and peripherals, without manufacturer
restrictions. Available to Ingram Micro solution providers in the
U.S., these new service plans are offered in conjunction with
Warranty Corporation of America (WaCA), a leading supplier of IT
service plans in the U.S. They include three-year,
next-business-day service options and on-site customer care, as
well as exclusive offerings for white-box and college campus
resellers. "Solution provider partners are constantly looking for
new ways to drive incremental service revenue streams while
strengthening the value and services they provide to their
clients," says Jason Beal, director of sales, Ingram Micro
Services. "With the new Ingram Micro Product Protection Plan, we're
giving partners exactly what they've been asking for -- an
all-inclusive, flexible multi-vendor product services plan that
provides optimal customer service at an affordable yet profitable
price tag." As part of the Product Protection Plan, Ingram Micro
solution providers can either become WaCA-authorized service
providers and service customers directly, or they can use WaCA's
nationwide network of authorized service providers. To further
equip its existing service providers with the necessary technology
expertise and onsite assistance, Ingram Micro will also tap into
the industry-renowned Ingram Micro Services Network (IMSN). New
Protection Plan Offers Targeted Services for System Integrators and
College Campus Resellers In addition to name-brand hardware
products, Ingram Micro's new on-site services plans are available
to system builders and integrators for white-box desktop and server
solutions. Participating partners have the choice of three
white-box services plans, including two distinct 36-month, on-site
plans with choice of next-business-day or same-day/four-hour
service, as well a 12-month, on-site, next-business-day protection
plan that offers coverage beginning upon expiration of the
manufacturer warranty. The Ingram Micro Product Protection Plan
also extends to U.S. education partners, with a specific services
contract for college campus resellers that offers either a
three-year or four-year break-fix and Accidental Damage from
Handling (ADH) coverage for any laptop sold within university
bookstores. "Ingram Micro's new Product Protection Plan removes the
headaches associated with managing individual product services
plans and makes it much easier and more cost-effective to provide
exceptional service to our clients across the board," says John
Riddle, President of Southern California-based Information
Networking Company and active member of Ingram Micro's VentureTech
Network and IMSN partner communities. "By introducing these
services plans at the point of sale, we're demonstrating to our
customers that we're serious about service and ensuring their
satisfaction." Availability and Information The Ingram Micro
Product Protection Plan is available now to solution providers in
the U.S. and will be made available to partners in Canada later
this year. For more information, contact an Ingram Micro sales
representative at (800) 456-8000 or visit
http://www.ingrammicro.com/productprotectionplan. About Ingram
Micro As a vital link in the technology value chain, Ingram Micro
creates sales and profitability opportunities for vendors and
resellers through unique marketing programs, outsourced logistics
services, technical support, financial services, and product
aggregation and distribution. The company serves more than 150
countries and is the only global broadline IT distributor with
operations in Asia. Visit http://www.ingrammicro.com/. DATASOURCE:
Ingram Micro Inc. CONTACT: Marie Meoli of WhiteFox Marketing &
Communications, +1-714-680-0335, or cell, +1-714-292-2199, , for
Ingram Micro Inc. Web site: http://www.ingrammicro.com/
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