Ingram Micro Expands Seismic Virtual Services Warehouse With Four New Managed Service Offerings
May 07 2007 - 9:00AM
PR Newswire (US)
New Operating Infrastructure and Services Enable Solution Providers
to Lower Operating Costs and Increase Managed Services Capabilities
and Support SANTA ANA, Calif., May 7 /PRNewswire/ -- Ingram Micro
Inc. (NYSE:IM) today announced four new service and support
offerings for the Seismic Virtual Services Warehouse, including a
Managed Network Operations Center (NOC) and Managed Help Desk.
These service offerings, combined with the new Seismic Professional
Services Automation (PSA) Software and Seismic E-mail and Web
Defense Service, enhance Ingram Micro's hosted managed services
portfolio and will ultimately drive more value for partners and
their customers. Available now, these new Seismic service and
support offerings help solution providers and MSP (managed service
provider) partners lower operating costs while dramatically
increasing service and support capabilities. Each service can be
sold separately or bundled together as part of a complete Seismic
managed services solution. The offerings include: * Seismic Managed
NOC -- Interoperable with most remote management and monitoring
tools, the Seismic Virtual NOC offers partners a low-cost,
hassle-free solution to outsourcing and managing routine network
and desktop maintenance and monitoring. Based in the United States,
the Seismic Managed NOC helps partners maximize their remote
monitoring capabilities and allows their engineers to focus on
high-end implementations and on-site client projects. * Seismic
Managed Help Desk -- Designed to enhance customer service and
satisfaction while driving down operating costs, the Seismic
Managed Help Desk offers an affordable and reliable means for
partners to deliver 24/7 remote support to clients. Like the
Seismic Managed NOC, the Seismic Managed Help Desk can be privately
labeled by the solution provider to ensure a consistent
customer-service experience. Partners can purchase the Seismic
Managed Help Desk on a point-based system or through unlimited
annual calls per end-user. * Seismic PSA Software, powered by
Autotask -- To help partners improve service desk productivity and
operational efficiencies, Ingram Micro has partnered with Autotask
to deliver the industry-leading PSA application. Renowned for its
functionality, the Autotask PSA software is interoperable with the
Seismic Managed Workplace and available for purchase through Ingram
Micro. * Seismic E-mail and Web Defense Services, powered by MX
Logic -- These two new hosted offerings provide Seismic partners
with an affordable way to incorporate email and Web protection
services into their existing managed services offerings. Working in
conjunction with the Seismic Managed Workplace and Virtual NOC, the
Seismic E-mail and Web Defense offerings will provide an effective
first line of defense at the network perimeter to prevent
vulnerabilities and threats such as spam, worms and spyware from
entering a managed network. "Seismic's mission is to help our
partners succeed with managed services by alleviating barriers to
entry, advocating best practices and offering partners access to an
increasing array of affordable and proven MSP services and support
resources," says Justin Crotty, vice president, services, Ingram
Micro North America. "With the addition of the Seismic Managed NOC,
Managed Help Desk, E-mail and Web Defense Services, and PSA
Software, Ingram Micro has established the infrastructure support
and platform flexibility our partners need to grow their businesses
and be successful long-term." Availability and Contact Information
Ingram Micro's Seismic portfolio is available now. All services,
including the Seismic Managed Workplace, Managed NOC, E-mail and
Web Defense, PSA and Managed Help Desk, can be purchased together
or separately. For more information, solution providers can contact
Ingram Micro at (800) 705-7057 option 5, send e-mail to or visit
http://www.ingrammicro.com/servicesdivision. About Ingram Micro
Seismic Virtual Services Warehouse The Seismic Virtual Services
Warehouse and the Seismic Partner Support Portal were introduced in
October 2006. Today, the new Seismic hosted RMM platform is being
used by solution providers and MSPs to deliver cost-effective
support services without having to purchase and maintain their own
hosted infrastructure. Additional Seismic service offerings will be
announced throughout the year and made available exclusively
through Ingram Micro. About Ingram Micro As a vital link in the
technology value chain, Ingram Micro creates sales and
profitability opportunities for vendors and resellers through
unique marketing programs, outsourced logistics services, technical
support, financial services, and product aggregation and
distribution. The company serves more than 150 countries and is the
only global broadline IT distributor with operations in Asia. Visit
http://www.ingrammicro.com/. DATASOURCE: Ingram Micro Inc. CONTACT:
Marie Meoli of WhiteFox Marketing & Communications,
+1-714-680-0335, , for Ingram Micro Inc.; or Lizanne McReelis of
Ingram Micro Canada, +1-905-755-5000, ext. 55998, Web site:
http://www.ingrammicro.com/servicesdivision Web site:
http://www.ingrammicro.com/
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