The Ingram Micro Services Network to Launch Next-Generation Services Management Platform
August 14 2006 - 9:00AM
PR Newswire (US)
New IMOnsite(TM) Web Platform Will Be the Central Services
Operations Hub for the Ingram Micro Services Network and Empower
Solution Providers to Instantly Manage, Exchange and Collaborate on
Professional, On-Site IT Labor Services SANTA ANA, Calif., Aug. 14
/PRNewswire/ -- Building and expanding service businesses for
solution providers, Ingram Micro Inc. (NYSE:IM) today announced
IMOnsite, a new services management platform designed exclusively
for the Ingram Micro Services Network (IMSN). This new
open-architecture, web-based solution was designed and developed in
alliance with Autotask Corporation (http://www.autotask.com/) and
will completely replace IMSN's existing system. IMOnsite is now
being used by a select number of IMSN members and will officially
launch in Q4'06. "The new IMOnsite services platform will
dramatically scale the delivery capabilities of the IMSN,
streamline work order processing, offer first-rate member profiling
and locator tools, and command more partner collaboration," says
Justin Crotty, vice president, channel marketing, Ingram Micro
North America. "Together with Autotask, we're bringing a tremendous
business advantage to our IMSN partners and enhancing the value of
our new Ingram Micro Services Division announced today. IMOnsite
will allow Ingram Micro's solution providers to easily partner with
the IMSN to improve their profitability and success in offering
professional IT services." IMOnsite Set to Strengthen Service
Delivery Capabilities and Improve Efficiencies IMOnsite opens the
doors to the industry's premier professional services community,
the IMSN. Developed as a services management platform, IMOnsite
will make it easier for all Ingram Micro solution providers to use
IMSN's proven on-site IT service professionals and expert technical
practice groups to gain reach and improve services capabilities
across North America. In addition, the new web-based platform will
be accessible anytime, anywhere, offering functionality that will
improve the operating efficiency of the IMSN and its users:
Work-Order Management: Automates, tracks and manages individual
service tickets and projects to unique service level agreements
from start to finish. Also allows IMSN members to deliver
professional service labor on time and on budget. Processes are
streamlined at a lower cost with online work-order generation,
approvals and billing. Technician Selection and Scheduling: Enables
users to locate and search the technical profiles of more than 700
IMSN solution provider companies and dispatch technicians to serve
open work orders. New platform profiles technicians by expertise,
technical certifications and manufacturer authorizations. Canadian
Currency Support: IMOnsite supports both U.S. and Canadian currency
transactions, allowing for tighter collaboration between IMSN
solution providers across North America. IMSN members can engage in
professional services partnerships in local currency throughout the
entire North American IT channel, automating what is already a key
value-add of the IMSN. Reporting: Provides a real-time view of key
service metrics and historical service activity for IMSN solution
providers. IMSN Chooses Autotask as Preferred Supplier -- Makes
Integration with IMOnsite Seamless With its intuitive interface and
open architecture design, IMOnsite will integrate seamlessly with
solution providers' existing IT services management tools and
enable solution providers to quickly take advantage of the new
platform's functionality and performance. "Instead of requiring
IMSN members to manually re-enter work orders or re-key data that
already exists in their databases, IMOnsite's open architecture
design will allow service providers to integrate data from their
professional services automation software or other standard
software systems to eliminate duplication of effort," says Crotty.
"We chose Autotask because of the company's technology expertise
and commitment to helping service providers work more efficiently
and profitably." A recognized leader in IT service management
solutions, Autotask Corporation is the preferred provider for the
IMSN. The Autotask Web-based business platform is used by nearly
8,000 service and solution provider businesses in the IT channel
for customer relationship management (CRM), project management,
customer service, service dispatch, time tracking and billing,
including recurring managed-service contract work. Autotask is
delivered as a hosted on-demand software solution and can be
accessed anywhere, anytime over the Internet. "We help IT service
businesses run better," said Bob Godgart, chief executive officer,
Autotask Corporation. "Service providers using Autotask's IT
services management software can turn service tickets and project
tasks into IMOnsite work orders within seconds -- translating to
higher profits. On average, we've seen a 15-percent bump in
billable hours with new Autotask users, and expect equally
impressive returns for IMOnsite users." IMSN members and solution
providers who don't already use an IT services management tool and
are interested in learning more about Autotask can contact the IMSN
at (800) 235-4128. For more information about IMOnsite, visit
http://www.ingrammicro.com/imsn. About the IMSN This
industry-leading professional IT services network provides
expertise in technology consulting, assessment, design,
implementation and IT infrastructure maintenance services on a
24/7/365 basis. Powered by IMOnsite, a new, web-based services
management platform designed exclusively for its members' needs,
the IMSN enables solution providers across North America to win
business -- regardless of location or project size -- at a lower
resource cost and higher profit. Comprised of over 700 leading
solution provider partners that hold more than 15,000 technical
certifications across all high-end technologies, the IMSN provides
the most effective, highest-quality IT service delivery capability
the industry has to offer. Open to all Ingram Micro solution
providers, the IMSN enables solution providers to partner with one
another in a cooperative environment and compete for and win
business opportunities that would traditionally be lost due to lack
of resources or skill set. About Autotask Corporation Autotask
(http://www.autotask.com/) is the leading provider of an
innovative, web-based business platform that allows IT solution
providers to run their businesses more easily and more profitably.
Accessible via any PC, at any time, without any downloads, Autotask
helps professionals intuitively manage the key operations for any
service business and integrates seamlessly with MS Outlook,
QuickBooks, and a number of Managed Services software applications.
For more information on Autotask visit http://www.autotask.com/ or
contact Jake Carroll, vice president, sales, at (518) 720-3500.
About Ingram Micro As a vital link in the technology value chain,
Ingram Micro creates sales and profitability opportunities for
vendors and resellers through unique marketing programs, outsourced
logistics services, technical support, financial services, and
product aggregation and distribution. The company serves 140
countries and is the only global IT distributor with operations in
Asia. Visit http://www.ingrammicro.com/. DATASOURCE: Ingram Micro
Inc. CONTACT: Media, Marie Meoli of WhiteFox Marketing,
+1-714-680-0335, , for Ingram Micro Inc. Web site:
http://www.autotask.com/ Web site: http://www.ingrammicro.com/imsn
Web site: http://www.ingrammicro.com/
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