Citizens Energy Group Selects KloudGin for Cutting-Edge Mobile Field Work Management for Enhanced Customer Engagement
November 09 2022 - 1:00PM
Business Wire
Modernized Mobile Workforce Management Platform
to be Implemented by Infosys Will Optimize Customer-Facing Field
Operations
KloudGin, Inc., the leading provider of AI cloud-based field
service, work and asset management solutions, has contracted with
Citizens Energy Group to provide next generation mobile field
service and work management solutions for their natural gas,
thermal energy, water, and wastewater services.
KloudGin’s Field Service Management platform will provide
Citizens Energy Group with enterprise-wide integration of work
orders, inventory and CIS functions across their entire range of
services.
“KloudGin’s SaaS Field Service Management solution is easy for
our employees to use and provides strong functionality. The modern,
cloud-native and mobile-first platform running on AWS creates a
digital foundation for the utility of the future. KloudGin’s
architecture allows us to integrate with our on-premise systems and
with our cloud applications, providing the foundation for a great
customer experience,” said Curtis Popp, VP Customer Operations of
Citizens Energy Group. “Infosys issued a strong RFP response on the
implementation, coupled with their existing implementation
knowledge of our Customer Care & Billing solution. We are
pleased to work with the Infosys and KloudGin team to improve our
customer & employee experience.”
“KloudGin is honored to be part of Citizens Energy Group’s
digital transformation program. As utilities transform to more
efficiently manage their resources, leveraging modern cloud
technology and AI models are key to success. The ability to access
these systems anytime, anywhere, is a key benefit to improving
productivity and the retention of their field workers and providing
a modern customer experience,” said Vikram Takru, KloudGin
Co-founder & CEO.
Infosys, a global leader in next-generation digital services and
consulting, will team up with KloudGin to deploy the mobile field
service solution at Citizens Energy Group.
“With the increased demand for digital transformation by
utilities, we’re proud to team globally with KloudGin to bring
modern systems to market quickly, efficiently and to deliver
customer, worker and utility-wide value,“ said Ashiss Kumar Dash,
Infosys EVP and Segment Head of Services, Utilities, Resources,
Energy. “Providing a single, cohesive platform for all key field
service and asset management operations is a proven formula for
increasing operational efficiency and better connecting with
customers in the highly competitive utility services arena.”
About Citizens Energy Group
In 1887, Indianapolis civic leaders came up with the idea of
operating a natural gas company as a Public Charitable Trust,
solely for the benefit of customers and the community. Today, this
Trust lives on as Citizens Energy Group, a broad-based utility
service company, providing natural gas, thermal energy, water, and
wastewater services to about 800,000 people and thousands of
businesses in the Indianapolis area. At Citizens, our vision is to
fulfill the promise of the Trust to serve our customers and
communities with unparalleled excellence and integrity. Visit
www.citizensenergygroup.com
About KloudGin
KloudGin is the only SaaS single-platform, cloud-based field
service, work and asset management solution that eliminates silos,
automates work management processes, enables customer self-service,
and increases worker productivity. KloudGin applications help
operations develop new revenue streams and business models. Serving
companies with complex asset management and field service
requirements, KloudGin connects customers, employees,
sub-contractors and assets with AI-powered access to information on
any device, anywhere. Visit www.kloudgin.com.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. Over 300,000 of our people work to amplify human
potential and create the next opportunity for people, businesses,
and communities. With over four decades of experience in managing
the systems and workings of global enterprises, we expertly steer
clients, in more than 50 countries, as they navigate their digital
transformation powered by the cloud. We enable them with an
AI-powered core, empower the business with agile digital at scale
and drive continuous improvement with always-on learning through
the transfer of digital skills, expertise, and ideas from our
innovation ecosystem. We are deeply committed to being a
well-governed, environmentally sustainable organization where
diverse talent thrives in an inclusive workplace. Visit
www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help
your enterprise navigate your next.
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version on businesswire.com: https://www.businesswire.com/news/home/20221109005761/en/
Tanya Stricker, VP of Marketing, KloudGin tstricker@kloudgin.com
1-877-256-8303
Infosys PR_Global@Infosys.com
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