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Gateway Expands International Presence With Return to Japan Company Introduces New Line of Gateway Notebook and Desktop PCs; Delivers Quality, Performance and Outstanding Customer Service at Industry-Leading Values TOKYO, Dec. 2 /PRNewswire-FirstCall/ -- Gateway, Inc. continues to expand the availability of its PCs with its return to the Japan market. At an event held here today, the company unveiled four new Gateway notebook and desktop PCs for Japanese customers. With its new line, Gateway delivers industry- leading quality, performance and service at a superior value to PCs available in the market today. (Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO) Before withdrawing from international markets in 2001 to focus on its core U.S. business, the Gateway brand was a great success in Japan, selling more than 1.5 million PCs from 1994 to 2001. Leveraging the distribution channels of its eMachines brand, the company now offers its new line of Gateway PCs through leading Japanese retailers including Ishimaru Denki Co. Ltd., Joshin Denki Co. Ltd., Nojima Corp. and Tsukumo Co. Ltd. The fastest growing retail PC company in the United States (1), Gateway is well positioned for retail success in Japan. "Customers in Japan expect top quality and service when purchasing a PC, but they pay a premium for national brands," said Wayne Inouye, Gateway's president and CEO. "We've built our business model on delivering maximum value for PCs that lead the industry in quality, performance and customer support. We're pleased to bring Gateway PCs back to Japan and we're confident that customers will recognize the brand's superior value." The Gateway notebook line includes two thin and light models -- the high-performance Gateway(R) 4000JP series and the Gateway(R) 3538JP notebook, which offers true mobility without compromise. The Gateway 3538JP is just 1.2-inches thin and weighs just 5.27 pounds (2), but comes with a 14.1-inch widescreen and full-size keyboard, typically found only in larger notebooks. For customers needing more performance and a bigger display, Gateway 4000JP series is just 1-inch thin and weighs 5.5 pounds (2) with a brilliant 15-inch screen. Both platforms offer Intel processors, optional 802.11g wireless, long battery life and features for enjoying digital media. Gateway also unveiled a new high-performance desktop PC and provided a sneak preview of its upcoming small form-factor desktop. The Gateway(R) 705JP is the first retail PC in Japan to be based on the new "BTX" design, which Gateway optimized to deliver significant enhancements in cooling, noise reduction and overall reliability. The Gateway 600 series provides top performance computing in a small, slim 10-liter tower and will be available for sale in Japan in early 2005. (See related product announcements issued today for more details about the Gateway 4000JP series, Gateway 3538JP and Gateway 705JP.) In November, Gateway set the stage for its return to Japan by announcing enhancements to its customer support for both current and future customers. The company built on its existing service infrastructure, setting higher standards to improve overall customer satisfaction. This included faster response times, better availability of replacement parts and improved repair service. "Gateway has a strong legacy of outstanding customer support in Japan," said Mike Zimmerman, Gateway's senior vice president of customer care services and quality assurance. "The company won awards from Nikkei Personal Computing for its service excellence for three years running from 1999 to 2001, and we've remained committed to our customers since that time. Our goal in Gateway's return to Japan is to become the leader in overall customer satisfaction." Today, Gateway customer service representatives in Japan are available toll-free 24 hours a day, 365 days a year, so customers can rely on getting the support they need, when they need it. Supplementing its telephone support, Gateway offers live online chat and email-based customer service. Gateway also offers flexible repair options with in-store service, depot repair and self-service (3). About Gateway Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE:GTW) has been a technology pioneer, offering award-winning PCs and related products to consumers, businesses, government agencies and schools. After acquiring eMachines in early 2004, Gateway is now the third largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct sales force. See http://www.gateway.com/ for more information. All offers subject to change without notice or obligation. (1) Data according to The NPD Group, Jan. -- Sept., 2004 (2) Weight varies with options. (3) Service methods subject to change without notice or obligation. Limited warranties and service agreements apply; visit http://www.jp.gateway.com/ for details. http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO http://photoarchive.ap.org/ DATASOURCE: Gateway, Inc. CONTACT: U.S. Media, Kelly Odle of Gateway, Inc., , +01-714-283-4086; or Japan Media, Hiromi Uozaki of Enkatsu, Ltd., +81-3-5776-2566 Web site: http://www.jp.gateway.com/ Web site: http://www.gateway.com/

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