Gateway Introduces 'Big Company' Services for Mid-Size Business Customers
April 24 2006 - 9:00AM
PR Newswire (US)
Based on a Cost-Efficient and Flexible Model, Gateway Offers an
Unparalleled Customized Approach to Service Delivery IRVINE,
Calif., April 24 /PRNewswire-FirstCall/ -- Gateway today announced
it is offering to its medium-sized business customers services that
previously were only available to larger companies because of their
cost and complexity. The IT infrastructure services are primarily
designed for private and public mid-market companies. These
businesses tend to have dynamic and complex data center needs, but
often do not have the money or personnel to deploy the latest
technology designs and solutions to help improve their
organization. Gateway will differentiate itself by offering
customers a completely personalized approach, so that for the first
time, a medium-sized organization can have what used to be
affordable to only larger companies -- a comprehensive IT solution
tailored specifically to their environment at an affordable cost.
Gateway's Professional Services include three distinct phases;
assessment, design and implementation. These phases can be bundled
together or executed separately, depending on customer needs. This
differs considerably from competitive offerings, which require the
use of a single partner or an in-house service organization.
Gateway is available to perform the entire IT project, from
planning to design to deployment and support, or just for targeted
project requirements as dictated by a given customer's business
needs. This is especially important to medium-sized businesses who
want to leverage established best practices, while staying engaged
in development and implementation, so they can retain the ability
to support and maintain the solution internally. "These types of
enterprise services are typically available only to large
organizations. By offering this portfolio to its mid-market
customers, Gateway is providing them with a class of services not
normally within their reach," said Roger Kay, president of Endpoint
Technologies Associates. "Working through partners, Gateway is able
to deliver services tailored appropriately for its customer set."
With the addition of these new services, Gateway has extended its
national network of system integrators that have expertise in
providing enterprise-class services to mid-sized commercial
businesses, government organizations and education institutions.
This network of national providers allows Gateway to work with
customers to identify the right resources for each engagement: from
local partners to national firms specializing in specific
technologies. This partnership model delivers superior value as it
marries the criticality of the service to the right resources.
Working in conjunction with Gateway's field system engineers and
technical sales representatives, the Gateway Professional Services
team consults with customers to understand their needs and
recommends solutions that deliver a greater return on investment
and improved utilization of IT resources. "Our unique service model
allows us to augment our customer's IT staff with the specific
expertise and level of support they require," said Josh Wood,
director of service products for Gateway. "Our flexible approach
leveraging industry proven best practices allows internal IT
managers to be involved in whatever phase of a project they choose.
This ultimately leaves them better trained and confident they can
manage the new infrastructure once it's in place." Covering a range
of sophisticated integration, migration and implementation services
typically purchased in conjunction with a new server, network or
NAS/SAN storage device, Gateway's new Professional Services
include: Server Virtualization Services; Backup and Disaster
Recovery Services; Hitachi SAN Implementation Services; Data and
Application Migration Services; and Citrix Implementation Services.
These new capabilities join a robust services portfolio that helps
customers manage their complete technology lifecycle. All services
include an assessment of the client's IT infrastructure plus a
detailed design plan for implementation. With prices typically
starting around $4,000, engagements will be customized specifically
to customers' needs. Server Virtualization -- Minimizes the Total
Cost of Ownership Using Server Virtualization, organizations can
reap the full potential of their assets and gain a more flexible,
efficient and cost-effective IT infrastructure. According to a 2005
Info-Tech Research Group report, "The ROI of Server
Consolidation,"(1) virtualization can help IT departments reduce
the number of actual servers by a factor of 5:1, 10:1 or even 20:1.
By using virtualization technology to create digital abstractions
that represent a real physical object, an enterprise running 60
distributed physical servers could consolidate that hardware into
two multiprocessor servers running 10 virtual servers. By
identifying and consolidating underperforming assets, server
virtualization provides a tremendous cost savings in hardware costs
alone. It reduces the overall IT complexity administrators have to
manage on a daily basis, further minimizing the total cost of
ownership. Gateway's service includes a thorough assessment of the
current infrastructure and the development and implementation of
virtual infrastructure strategies to fully utilize existing and new
Gateway workstation and server system resources. The average
estimated completion time for Gateway to assess, design and
implement a server virtualization solution is two to five days
depending on complexity and scope. Backup and Disaster Recovery --
Minimizes Risk, Speeds Recovery and Decreases Downtime One of the
most serious threats to any business is the loss of company data,
whether through malicious intent, natural disaster or other
threats. To enhance the safety and security of an organization's
mission-critical data, companies need an efficient solution that
minimizes the risk and operational impact during backup and
recovery implementations. Gateway's Backup and Disaster Recovery
Service includes an analysis, which defines operational procedures
for backup and recovery of mission critical data. Gateway will
conduct an on-site assessment of the client's current backup and
disaster recovery infrastructure, document recommended changes, and
implement hardware and software solutions to reduce client data
loss. The average estimated completion time for Gateway to assess,
design and implement a backup and disaster recovery solution is two
to five days depending on complexity and scope. Hitachi SAN
Implementation -- Manages Data Storage Many organizations are
facing the challenge of managing explosive data growth by
implementing storage area networks (SAN). SANs make large storage
pools of data accessible across an enterprise, centralize data and
dramatically improve storage utilization, resulting in lower costs.
High-end, yet cost-effective SANs are ideal for mid-market
organizations with limited IT budgets. Gateway's service includes
the assessment, design and implementation of Hitachi Data Systems
Storage Area Networks. When necessary, Gateway will leverage
Hitachi's Professional Services for SAN implementations. A rapid
implementation minimizes the risk and operational impact during
data migration to a SAN, helping organizations stay productive. The
average estimated completion time for Gateway to assess, design and
implement a Hitachi SAN solution is two to twenty days depending on
complexity and scope. Application and Data Migration -- Data
Centralization Improves Efficiencies Helping customers improve
operational efficiencies and data storage strategies, Gateway's
migration service consolidates customers' data in a centralized
location for better control and overall management. Customers
migrating to Windows Vista will find this service especially
beneficial, as it minimizes the risk and operational impact
associated with complex data migration. This comprehensive service
moves mission critical data from existing servers to new servers or
SAN/NAS devices, and can help organizations prepare for future data
growth. Gateway will assess the information to be migrated, provide
a report detailing the risks and suggested improvements and
recommend additional products to enhance manageability. After the
data and/or applications migration is completed, Gateway will
validate the migration. The average estimated completion time for
Gateway to assess, design and implement an application and data
migration solution is two to eight days depending on complexity and
scope. Citrix Implementation -- Improves Information and Data
Sharing For customers implementing a Citrix solution for improved
information utilization and data sharing, Gateway's Citrix
Implementation Services helps centralize systems and data within
the Citrix applications, thin clients and Gateway servers. The
service includes implementation of Citrix applications onto new
Gateway servers and implementation of third party thin client
solutions. The average estimated completion time for Gateway to
assess, design and implement a Citrix implementation solution is
two to five days depending on complexity and scope. Gateway
Professional From ultra-reliable desktops, notebooks and servers to
comprehensive services, Gateway has served organizations for 20
years. Gateway makes technology purchase, use and support simple
through the programs developed for education, government, and
business customers. The ProNet Partner Program brings
channel-friendly benefits to help solution providers strengthen and
grow their businesses. Gateway customers include many of the
world's leading organizations, such as the U.S. Defense Logistics
Agency, the University of Arizona, state of California, state of
New York and others. For more information on Gateway Professional
solutions, visit http://www.gateway.com/business. About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE:GTW)
has been a technology pioneer, offering award-winning PCs and
related products to consumers, businesses, government agencies and
schools. See http://www.gateway.com/ for more information. 1) 2005
Info-Tech Research Group report, "The ROI of Server Consolidation"
http://www.infotech.com/ITA/White%20Papers/The%20ROI%20of%20Server%20Consolida
tion.aspx DATASOURCE: Gateway, Inc. CONTACT: Erin Davern of
Gateway, Inc., +1-949-471-7785, Web site: http://www.gateway.com/
http://www.gateway.com/business
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