PLAINFIELD, Ind., Jan. 9, 2019 /PRNewswire/ -- Duke Energy today
reiterated that help managing energy bills is available for any
customer who may be experiencing financial hardship, including
workers affected by the federal government shutdown, which is
moving into its third week.
"While the government shutdown is a very visible issue now, we
recognize that unforeseen hardships can happen to anyone at any
time," said Lesley Quick, Duke
Energy's vice president of revenue services. "To assist our
customers who are having difficulties paying their bills, we have
long offered programs and assistance agencies to help."
Billing / Payment Assistance Programs
For customers who are unable to commit to specific dates for
payments, Duke Energy partners with local assistance agencies
across our service areas, who distribute funds to individuals in
need. Each state has specific programs and eligibility
requirements. See the links below for what's available in
Indiana:
- Helping Hand:
https://www.duke-energy.com/community/customer-assistance-programs/helping-hand
- Energy Assistance Program:
https://www.duke-energy.com/home/billing/special-assistance/energy-assistance-program
Budget Billing / Equal Payment Plans
Customers who have more than 12-months of usage history at their
current residence may qualify for one of our billing and payment
plans that gives customers the option of levelized monthly
payments.
These billing plans are ideal for customers who are unable to
pay a large bill now, but can afford to pay the average amount.
Please visit the link below to enroll and learn more.
- DEI:
https://www.duke-energy.com/home/billing/budget-billing
Deferred Payments
In the event a customer is unable to pay a past due bill, Duke
Energy's customer service specialists are available to discuss a
customer's situation and provide assistance to meet the customer's
specific needs.
Residential customer service specialists are available Monday -
Friday 7 a.m. to 7 p.m. EST in
Indiana. Contact information is
below:
- Duke Energy Indiana = 800.521.2232
About Duke Energy
Headquartered in Charlotte, N.C.,
Duke Energy (NYSE: DUK) is one of the largest energy holding
companies in the U.S., with approximately 29,000 employees and a
generating capacity of 49,500 megawatts. The company is
transforming its customers' experience, modernizing its energy
grid, generating cleaner energy and expanding its natural gas
infrastructure to create a smarter energy future for the people and
communities it serves.
A Fortune 125 company, Duke Energy was named to Fortune's 2018
"World's Most Admired Companies" list and Forbes' 2018 "America's
Best Employers" list.
More information about the company is available at
duke-energy.com. The Duke Energy News Center includes news
releases, fact sheets, photos, videos and other materials. Duke
Energy's illumination features stories about people, innovations,
community topics and environmental issues. Follow Duke Energy on
Twitter, LinkedIn, Instagram and Facebook.
Contact: Lew Middleton |
317.838.1505
24-Hour: 800.559.3853
View original content to download
multimedia:http://www.prnewswire.com/news-releases/duke-energy-programs-available-to-help-manage-energy-bills-in-indiana-300775974.html
SOURCE Duke Energy