NEW YORK, Oct. 22, 2021 /PRNewswire/ -- At Atento S.A.
(NYSE: ATTO, "Atento" or the "Company"), the leading company in CX
solutions and business process outsourcing (CRM / BPO) in
Latin America and one of the five
largest providers worldwide, we detected a cyber-security attack on
our IT systems in Brazil on
Sunday October 17 2021.
We immediately deployed all available cybersecurity protocols to
assess and contain the threat.
Our top priority has always been to ensure the protection and
integrity of our customers' data and systems. In order to prevent
any possible risk to our clients, we proactively isolated the
impacted systems inside of Atento and also suspended the
connections from our systems to those of our customers in
Brazil. This is what caused the
interruption of the service.
Our investigations are still ongoing and we are working closely
with our advisors and the relevant authorities to assess the
business impact of the incident and to take the appropriate
We quickly contained the threat, and in first 24 hours we could
start providing limited service to some customers.
At this time, we have already resumed data center operations and
will continue recovering services of the remaining affected sites
We would like to thank all our customers who are and have been
fully supportive during this incident.
Atento is the largest provider of customer relationship
management and business process outsourcing ("CRM BPO") services in
Latin America, and among the top
five providers globally. Atento is also a leading provider of
nearshoring CRM BPO services to companies that carry out their
activities in the United States.
Since 1999, the company has developed its business model in 14
countries where it employs approximately 139,800 people. Atento has
over 400 clients to whom it offers a wide range of CRM BPO services
through multiple channels. Atento's clients are mostly leading
multinational corporations in sectors such as telecommunications,
banking and financial services, health, retail and public
administrations, among others. Atento's shares trade under the
symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento
was named one of the World's 25 Best Multinational Workplaces and
one of the Best Multinationals to Work for in Latin America by Great Place to Work®. Also,
in 2021 Everest named Atento as a star performer Gartner named the
company as a leader in the 2021 Gartner Magic Quadrant. For more
information visit www.atento.com
This press release contains forward-looking statements.
Forward-looking statements can be identified by the use of words
such as "may," "should," "expects," "plans," "anticipates,"
"believes," "estimates," "predicts," "intends," "continue" or
similar terminology. In particular, these forward-looking
statements include those about the extent of the cyber-security
attack and the resulting business impact, the outcome of Atento's
investigation into the incident, and the effectiveness of measures
taken by Atento to contain the incident and restart operations.
These statements reflect only Atento's current expectations and are
not guarantees of future performance or results. These statements
are subject to risks and uncertainties that could cause actual
results to differ materially from those contained in the
forward-looking statements. Risks and uncertainties include, but
are not limited to, competition in Atento's highly competitive
industries; increases in the cost of voice and data services or
significant interruptions in these services; Atento's ability to
keep pace with its clients' needs for rapid technological change
and systems availability; the continued deployment and adoption of
emerging technologies; the loss, financial difficulties or
bankruptcy of any key clients; the effects of global economic
trends on the businesses of Atento's clients; the non-exclusive
nature of Atento's client contracts and the absence of revenue
commitments; security and privacy breaches of the systems Atento
uses to protect personal data; the cost of pending and future
litigation; the cost of defending Atento against intellectual
property infringement claims; extensive regulation affecting many
of Atento's businesses; Atento's ability to protect its proprietary
information or technology; service interruptions to Atento's data
and operation centers; Atento's ability to retain key personnel and
attract a sufficient number of qualified employees; increases in
labor costs and turnover rates; the political, economic and other
conditions in the countries where Atento operates; changes in
foreign exchange rates; Atento's ability to complete future
acquisitions and integrate or achieve the objectives of its recent
and future acquisitions; future impairments of our substantial
goodwill, intangible assets, or other long-lived assets; Atento's
ability to recover consumer receivables on behalf of its clients;
and the on-going COVID-19 pandemic. Atento is also subject to other
risk factors described in documents filed by the company with the
United States Securities and Exchange Commission. These
forward-looking statements speak only as of the date on which the
statements were made. Atento undertakes no obligation to update or
revise publicly any forward-looking statements, whether as a result
of new information, future events or otherwise.
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SOURCE Atento S.A.