CHANDLER, Ariz., Feb. 7, 2024
/PRNewswire/ -- Tata Consultancy Services (TCS) and VIAVI Solutions
(NASDAQ: VIAV) today announced that Claro Colombia has selected
AI-based solutions from a strategic partnership of the two
companies to expand and transform Claro's Service Operations Center
(SOC). This four-year project supports Claro's customer-centric
strategy by redesigning the SOC around real-time network monitoring
of fixed and mobile services supported by its networks to ensure
availability, performance and capacity. Based on VIAVI
NITRO® AIOps and TCS's 4.0 business model, the solution
enables early detection and prevention of service issues for the
telecommunication company's customers. NITRO AIOps will be
demonstrated in multiple use cases at Mobile World Congress in
Barcelona, February 26-29, Hall 5, Stand 5A18.
"We are very pleased to partner with VIAVI and TCS to develop
our SOC that allows us to count on monitoring, managing and
improving the delivery of services and ensure their quality," said
Nestor Bergero, chief technology
officer of Claro Colombia. "Our multidisciplinary team of 800
specialists, engineers and technicians will leverage this AI-based
solution to process vast sources of information and carry out
predictive, preventive and corrective actions to improve the user
experience."
The solution will model the complete route of Claro's extensive
services from its SOC in Ortezal, which guarantees the operation of
base stations, HFC nodes, FTTH trunks, digital and fiber optic
centers deployed throughout Colombia by the company, supporting
aggregation and backbone levels (core and edge). The SOC will rely
on NITRO AIOps AI/ML capabilities that can manage multi-vendor,
multi-technology, multi-domain network data on a "single pane of
glass," providing an end-to-end view of mobile and fixed network
services. TCS will bring its 4.0 business model to streamline the
design, engineering, implementation and operations across networks,
services, OSS and platforms.
From the onset, the project brings direct and immediate benefits
to Claro and its subscribers by implementing new AI/ML solutions
and techniques that will transform and improve the monitoring,
visualization and proactive troubleshooting of the end-to-end
performance of services, with a focus on optimizing the experience
of voice and data customers on Claro Colombia's mobile network.
"Through this alliance, TCS demonstrates its leadership in the
telecommunications sector by offering innovative solutions, such as
the implementation of artificial intelligence and the 4.0 business
model, that align with the business needs of Claro, a key
telecommunications provider in the region," said Marcelo Wurmann, CEO LATAM, TCS. "We look
forward to being a part of this transformative project and bringing
our long history of successful implementation of cutting-edge
solutions that accelerate our partners' digital
transformation."
Today's NOC environment faces unique challenges as networks
become increasingly larger and more complex, and customers demand
quicker and more reliable connectivity. The VIAVI and TCS solution
addresses challenges such as vendor/domain-dependent siloed
networks systems, lack of end-to-end and real-time visibility, as
well as increases in Mean Time to Repair (MTTR). Because the
solution facilitates the early detection of service failures and
their exact location, it will deliver significant improvements to
users' fixed/mobile Internet, television and fixed/mobile telephone
services.
"The value of a SOC lies in its ability to keep services running
smoothly, secure from threats and optimized for performance. Our
partnership with TCS provides end-to-end visibility that helps
Claro's SOC deliver a better customer experience," said
Eddy Bueno, Vice President,
Latin America, VIAVI. "By enabling
real-time visibility, predictive maintenance and rapid resolution
capabilities, VIAVI NITRO AIOps helps Claro successfully execute
its innovative initiatives."
VIAVI and TCS recently celebrated 25 years of partnership.
About Tata Consultancy Services (TCS)
Tata
Consultancy Services is an IT services, consulting and business
solutions organization that has been collaborating with many of the
world's largest companies in their transformation processes for
more than 55 years. Its portfolio of business, technology and
engineering services and solutions, based on consulting and
knowledge, is offered through its exclusive Location Independent
Agile™ delivery model, recognized as a benchmark of excellence in
software development.
TCS, part of the Tata group, India's largest multinational business group,
has over 608,000 of the world's best-trained consultants across
fifty-five countries. The company generated consolidated revenues
of $27.9 billion in the fiscal year
ended March 31, 2023, and is listed
on the BSE and NSE of India. TCS'
proactive stance on climate change and award-winning work with
communities around the world has seen it featured in leading
sustainability indices such as the MSCI Global Sustainability Index
and the FTSE4Good Emerging Index. For more information, visit
www.tcs.com
About VIAVI
VIAVI (NASDAQ: VIAV) is a global provider
of network test, monitoring and assurance solutions for
telecommunications, cloud, enterprises, first responders, military,
aerospace and railway. VIAVI is also a leader in light management
technologies for 3D sensing, anti-counterfeiting, consumer
electronics, industrial, automotive, government and aerospace
applications. Learn more about VIAVI at www.viavisolutions.com.
Follow us on VIAVI Perspectives, LinkedIn and YouTube.
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SOURCE VIAVI Solutions